Abdelrahman Amir Nabil
Management Trainee (McDonalds)
Al Mansurah
Summary
Professional with experience in business leadership and management, prepared for this role. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial oversight, and operational efficiency. Reliable and adaptable to changing needs, ensuring consistent performance and growth.
Overview
10
10
years of professional experience
1
1
Language
Work History
Business Owner
Self-employeed
05.2022 - 10.2024
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
Cold Calling Agent English
PBS
04.2020 - 12.2021
- Managed difficult caller situations with professionalism, tact, and empathy, resulting in satisfied customers.
- Supported marketing initiatives by conducting surveys and gathering valuable customer feedback during calls.
- Assisted in training new Calling Agents, ensuring they were prepared for the demands of the role.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
Cafe Manger
Cafe Arabiscana
01.2018 - 02.2020
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
Cashier
Cafe Arabiscano
08.2016 - 12.2017
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Housekeeping Room Attendant
Reem Hotel
04.2015 - 06.2016
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Education
Bachelor of Education - Social Studies
04.2001 -
Skills
Service excellence
Ability to work in teams
Project oversight
Organizational time strategies
Adaptable learner
Flexible problem-solving
Skilled in managing high-pressure situations
Strategic team guidance
Proactive and positive mindset
Client service expertise
Team sports&Fitness&Learn Languags
I enjoy working in a team, staying active, and learning new languages. I’m currently improving my English skills and enjoy fitness activities in my free time.
Timeline
Business Owner - Self-employeed
05.2022 - 10.2024
Cold Calling Agent English - PBS
04.2020 - 12.2021
Cafe Manger - Cafe Arabiscana
01.2018 - 02.2020
Cashier - Cafe Arabiscano
08.2016 - 12.2017
Housekeeping Room Attendant - Reem Hotel
04.2015 - 06.2016
Matrouh University - Bachelor of Education, Social Studies
04.2001 -