ABDELRAHMAN DIAB
Supervisor, B2B, CS & Financial Services/IT
Heliopolis,C
Work Preference
Summary
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
4
4
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Supervisor, B2B, CS & Financial Services/IT Project Manager
Orange Egypt
06.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Implemented best practices to drive quality IT project delivery.
Cybersecurity Demand Management Specialist
Vodafone Egypt
01.2025 - 04.2025
- Collaborated closely with executive leadership to develop long-term strategic plans aligned with company objectives.
- Optimized workflow efficiency through the introduction of innovative process improvements.
- Coordinated with internal departments to streamline operations and improve overall company efficiency.
Network Security Engineer
Orange Business Services
01.2022 - 01.2025
- Contributed to continuous improvement initiatives by sharing knowledge, experience, and best practices with colleagues across the organization.
- Efficiently resolved high-priority incidents through thorough analysis of relevant logs and system data.
- International customers handling and recognition.
- Experienced in troubleshooting Network Security Devices and critical thinking for incident management purposes.
Developer
Masaref
01.2021 - 01.2021
- I have trained at Masaref for three months, where we made banking menus with custom modules for different banks.
- Where I was tasked with a few tasks and projects such as: The full re-construction of the funds transfer modules.
Education
Bachelor of Science - Computer Networking And Telecommunications
Misr International University
07-2021
Skills
Strong organizational and time-management skills
Exceptional communication and interpersonal skills
Ability to work independently and as part of a team
Detail-oriented and able to handle multiple tasks simultaneously
Problem-solving
Certification
NSE 1
STUDENT ACTIVITIES
Delegate in Model United Nations (MUN) Coaching Member in Campaigners Media Member in IEEE Delegate in Model United Nations (MUN) Coaching Member in Campaigners Media Member in IEEE
Accomplishments
- Resolved product issue through consumer testing.
COURSES
Project Management Professional (Not Certified)
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
German
Beginner (A1)
Interests
Gaming
Traveling
Parkour
Handmade Projects
Timeline
Supervisor, B2B, CS & Financial Services/IT Project Manager
Orange Egypt
06.2025 - Current
Cybersecurity Demand Management Specialist
Vodafone Egypt
01.2025 - 04.2025
Network Security Engineer
Orange Business Services
01.2022 - 01.2025
Developer
Masaref
01.2021 - 01.2021
Bachelor of Science - Computer Networking And Telecommunications
Misr International University