Abdelrahman Ebada
Customer Service & Sales Professional | Business & Finance Student
New Cairo,C
Summary
Dynamic sales professional with experience in outbound lead generation and customer service. Expertise in adapting communication strategies to meet customer needs, ensuring high satisfaction levels, and effectively addressing inquiries to drive sales performance.
Overview
2
2
years of professional experience
Work History
Sales Advisor
Concentrix
01.2025 - 05.2026
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Conducted outbound calls to generate leads and promote products.
- Engaged customers with effective communication to address inquiries and maximize satisfaction.
- Adapted quickly to product updates, delivering accurate information during customer interactions.
Telecommunications Operator
Teleperformance
05.2024 - 12.2024
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in maintaining high levels of customer satisfaction by addressing issues promptly.
- Conducted quality assurance checks on call handling procedures, maintaining high service standards across operations.
Education
BBA - Business Administration - Finance
New Cairo Academy
New Cairo, Egypt 04.2001 -
Skills
Sales experience
Customer service experience
Building rapport
Objection handling
Fluent in English
Cold calling
Timeline
Sales Advisor
Concentrix
01.2025 - 05.2026
Telecommunications Operator
Teleperformance
05.2024 - 12.2024
BBA - Business Administration - Finance
New Cairo Academy
04.2001 -