Abdelrahman Elbedewi

• Extracting Daily reports so we could follow up on our daily scope and productivity
• Correspond and provide high quality technical support to customers
• Perform release management including operating systems upgrades, service packs installation, virtualization and middleware upgrades and patches as well as software and hardware migrations
• Identify server's systems problems, solving up to 90%
• Server management (HPE and IBM)
• Implement and configure Customer's virtualized environments based on VMware Vcenter server and ESXi Hosts
• End to end Upgrade customer's Virtualized environments using VMware products
• Support VMware products (Vcenter server, ESX & ESXi Servers, Update manager, Site Recovery Manager, Vcloud Director)
• Support diversity of Operating systems (Unix, Linux, MS Server NT, 2003, 2008, 2012)
• Support of MS Active Directory, DNS, WINS, DHCP, clustering

Other Experiences

• Monitoring Solution Expert
• Incident manager
• SDM (Service Delivery manager) customer LVMH
• Project Management Professional (Transversal)
• Operation system engineer

• Huawei BTS(GSM, CDMA) & Node-B
• GSM BTS3900, BTS3900A and DBS3900 /CDMA-DBS3900 Installation Process