Helping and connecting with people
Abdelrahman Elnaggar
Customer Service Specialist
Alexandria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Content Moderator
Majorel
06.2023 - 02.2024
- Upheld brand reputation by promptly addressing any copyright infringement complaints lodged against the platform''s user-generated content.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
Customer Service Sales Representative
Sutherland
05.2022 - 05.2023
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Contributed to positive team culture, driving motivation and productivity among peers.
Education
Bachelor of Science - Islamic Studies And Law
Azhar University
Egypt 04.2001 -
Skills
excellent communication skills
Strong attention to detail
Problem-solving aptitude
Adaptability
Professionalism
Active Listening
Organizational Skills
Problem-solving abilities
Flexible Schedule
Professional Demeanor
Stress Tolerance
Customer Service
Interests
Cooking // cycling // crosswords puzzle
amature cook
active cyclist
Timeline
Content Moderator
Majorel
06.2023 - 02.2024
Customer Service Sales Representative
Sutherland
05.2022 - 05.2023
Bachelor of Science - Islamic Studies And Law
Azhar University
04.2001 -
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