Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abdelrahman Essam

HR
Cairo

Summary

I am 26 years old and currently working in the call center field, where I have gained 4 years of valuable experience. While I have learned a lot from this role, I have discovered a deep passion for Human Resources. This passion has driven me to pursue a diploma in HR, which I have successfully completed. I am now actively seeking to shift my career into the HR field, where I can grow professionally and contribute meaningfully. I am eager to apply my interpersonal skills, communication abilities, and knowledge in HR to a new and exciting role.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Call Center Representative

Tabby
05.2024 - Current

Call Center Representative

Teleperformance
05.2022 - 05.2024
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

Diploma - Human Resources Management

Diploma
Cairo, Egypt
04.2001 -

Bachelor of Commerce - Business

Commerce
Cairo, Egypt
04.2001 -

Skills

soft skills

Complaint resolution

Resolving issues

leadership

Time management

Active listening skills

Communication Skills

Teamwork

Timeline

Call Center Representative

Tabby
05.2024 - Current

Call Center Representative

Teleperformance
05.2022 - 05.2024

Diploma - Human Resources Management

Diploma
04.2001 -

Bachelor of Commerce - Business

Commerce
04.2001 -
Abdelrahman EssamHR