Summary
Overview
Work History
Education
Certification
Timeline
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Abdelrahman Farid

Abdelrahman Farid

Assistant Growth & Digital Marketing Manager
Cairo

Summary

Dynamic operations management expert with a proven track record in optimizing processes, reducing costs, and driving efficiency to achieve organizational excellence & optimizing contact center overall KPI's and enhancing K-Sat through OKR's Skilled in leveraging market insights and trends to identify growth opportunities and develop tailored strategies to capitalize on them. Experienced in leading cross-functional teams and collaborating with stakeholders to align marketing initiatives with overall business objectives

Overview

6
6
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
4
4
Languages

Work History

Assistant Growth & Digital Marketing Manager

Teleperformance
05.2024 - Current
  • Responsible for budgeting and digital/media planning.
  • Create offline and digital marketing strategies for the company.
  • Develop, test, and scale next-generation marketing tactics that are aligned with prioritized business strategies.
  • Analyze performance of campaigns on a daily/weekly basis and use this data to constantly evolve and improve results.
  • Responsible for the Business Plan, right-shoring strategies, Marketing plan.
  • Develop and manage digital prospecting and re-marketing campaigns.
  • Manage budgets and campaigns across all digital channels to drive strong return on investment.

Senior Growth & Digital Marketing Specialist

Teleperformance
1 2023 - 05.2024
  • Analysis of market data (lead generation, key markets, competitors, trends, industries, regulations by country or regional, clients or prospects)
  • Preparing business plans & different quantitative and qualitative analysis upon existing need and request.
  • Daily - weekly - monthly monitoring of key markets, competitors, and targets to identify opportunities or threats.
  • Creating Landing pages for the clients externally to better market services.
  • Research, content creation & designing.
  • Ensuring yearly revenue target is met for the set standard

Operations Supervisor

Teleperformance
10.2021 - 01.2023
  • Ensure all operational KPIs and targets are met all weekly and monthly reports and shared on time with high level of accuracy and meaningful insights.
  • Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution.
  • Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service. Partner with cross-functional support teams in improving the proprietary tools and systems, reducing cost and look for new pools of revenue and maximizing gross margin.

Subject Matter Expert

Teleperformance
06.2021 - 10.2021
  • Identify the different individual team members needs for both direction and support.
  • Assist the team as a whole in achieving its task(s) and in operating together as an effective team.
  • Ensure that the team makes clear and consensus decisions and lead any presentations to management.
  • Represent the team to and communicate with the relevant levels of management.
  • Cascade the new product updates to the team. Ensure handling 100% of the escalations within the SLA

Travel Advisor

Teleperformance
09.2018 - 06.2021

Education

BBA - Marketing

Egyptian Chinese University
Cairo,Egypt
09.2018 - 04.2022

Certification

COPC Implementation Leader

Timeline

Assistant Growth & Digital Marketing Manager

Teleperformance
05.2024 - Current

Operations Supervisor

Teleperformance
10.2021 - 01.2023

Subject Matter Expert

Teleperformance
06.2021 - 10.2021

Travel Advisor

Teleperformance
09.2018 - 06.2021

BBA - Marketing

Egyptian Chinese University
09.2018 - 04.2022

Senior Growth & Digital Marketing Specialist

Teleperformance
1 2023 - 05.2024

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Abdelrahman FaridAssistant Growth & Digital Marketing Manager