ABDELRAHMAN GAMAL
Microsoft 365 Technical Advisor
Alexanderia
Summary
A Microsoft 365 Specialist is an expert in the deployment, management, and support of Microsoft 365 (formerly Office 365) services. These professionals focus on helping organizations leverage Microsoft 365 tools to improve productivity, collaboration, and security. Their responsibilities encompass a wide range of technical and strategic tasks aimed at optimizing the use of Microsoft 365 products.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
Work History
M365 Technical Advisor - German Speaker
Microsoft - | Concentrix
Cairo, Cairo Governorate
1 2023 - Current
- In-depth knowledge of Microsoft 365 services and administration, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Office applications
- Manage licenses and subscriptions, ensuring the organization is utilizing resources efficiently
- Troubleshoot and resolve issues related to email, file storage, collaboration tools, and other Microsoft 365 services.
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
- Optimized IT infrastructure by strategically planning and executing necessary upgrades and maintenance work.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
Customer Service Technical - German Speaker
Amazon- Majorel Company
Cairo, Cairo Governorate
02.2021 - 01.2023
- Understanding and sharing the feelings of customers
- Showing empathy can help in building trust and rapport, making customers feel valued and understood
- Ability to analyze problems, identify their root causes, and develop effective solutions
- Familiarity with customer service software, CRM systems, and other tools used to support customers
- Technical skills ensure that can efficiently manage and track customer interactions.
Financial Analyst & Business Development
Engirise Technology
Dudai
03.2019 - 05.2021
- Starting up Engirise co
- & Market Analysis, Developing Engirise Business Plan, Operation Tasks.
- Collaborated with cross-functional teams to optimize budgets, resulting in improved resource allocation.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Supported corporate restructuring, analyzing financial implications of proposed changes.
- Supported strategic decision-making with in-depth market trend analysis.
Education
Azure Administration-104 & Fundamental -
02.2024 - 05.2024
Cisco Certified Network Associate -
Cisco
01.2023 - 05.2023
Bachelor - Business Administration
University of Alexanderia
Egypt 05.2016 - 08.2020
Skills
Microsoft 365 Administration
Languages
Arabic
Proficient
C2
English
Advanced
C1
German
Advanced
C1
Certification
Azure Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Azure Administration-104 & Fundamental -
02.2024 - 05.2024
Cisco Certified Network Associate -
Cisco
01.2023 - 05.2023
Customer Service Technical - German Speaker
Amazon- Majorel Company
02.2021 - 01.2023
Financial Analyst & Business Development
Engirise Technology
03.2019 - 05.2021
Bachelor - Business Administration
University of Alexanderia
05.2016 - 08.2020
M365 Technical Advisor - German Speaker
Microsoft - | Concentrix
1 2023 - Current
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