Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Abdelrahman Hany

Summary

Proactive and outgoing individual with keen desire to gain work experience and learn from customer service team. Offers excellent organisational and time management skills to complete tasks within deadlines. Quick learner, confident at working in fast-paced environments.

Overview

4
4
years of professional experience
10
10
years of post-secondary education

Work history

Senior customer service Agent

  • And Junior Trainer
  • Always striving to learn and improve myself more
  • More than 5 years of experience with good numbers and scores.

Senior customer service executive

Invygo
KSA
10.2023 - Current
  • Drove improved level of service delivery, analyzing data to identify customer needs.
  • Optimized service quality by ensuring up-to-date knowledge about company products, services, and policies.
  • Resolved customers' general inquiries by phone, email, and in person.
  • Trained, coached, and mentored a few Customer Service Associates to consistently meet and exceed targeted department KPIs.

Customer Care Associate

01.2022 - 01.2023
  • Responding to Inquiries
  • Assisting customers regarding their bills and technical issues., Answering their questions and making sure that they can be able to assist and also they are able to minimize the number of mistakes they make
  • Dropped out
  • Computer Science
  • Fast Learner
  • Good Listener
  • Ability to maintain my level and improve it
  • More than 5 years of experience in the field and still growing.

Customer Service Agent

01.2020 - 01.2022
  • Started as a customer service Agent
  • Handling calls only, then i was promoted to handling tickets only
  • Before i left, i was acting as SME
  • Trainer
  • Training new patches
  • Mentoring their tickets
  • Assigning training schedule.

Education

Bachelor of Science - Computer Science

Arab Open University
Egypt
01.2013 - 02.2023

Skills

  • Customer service training
  • Customer support management
  • Call monitoring
  • Customer success management
  • Operational improvement
  • IT and telephony systems knowledge

Languages

Arabic
Native
English
Fluent

Timeline

Senior customer service executive

Invygo
10.2023 - Current

Customer Care Associate

01.2022 - 01.2023

Customer Service Agent

01.2020 - 01.2022

Bachelor of Science - Computer Science

Arab Open University
01.2013 - 02.2023

Senior customer service Agent

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Abdelrahman Hany