Abdelrahman Khaled
Hurghada,Egypt
Summary
Professional Station Traffic Officer with experience supporting passenger check-ins for smooth, timely airport operations. Verified safety and right to travel and checked baggage met requirements to eliminate issues and delays. Built rapport quickly to provide friendly, helpful passenger support.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Station Traffic Officer
Air Cairo Airline
Hurghada, Egypt
06.2022 - 04.2025
- Working under the direction of senior Airport Services colleagues, to represent Air Cairo and enhance passenger service to both arriving and departing passengers. Ensure all operational criteria are completed within specified time frames as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures.
- Provide assistance to passengers on arrival and departure, ensuring high quality and professional passenger service is maintained at all times. These include ascertaining the requirements of various categories of passengers such as unaccompanied minors, passengers with reduced mobility etc. ensuring appropriate special services and facilities are provided to meet the special service requirements of the passengers.
- Monitor the arrival immigration problems, retrieve relevant documentation and report accordingly ensuring adherence to all procedures with regard to travel, immigration and safety regulations.
- Monitor check-in including 'queue-combing' to keep passengers informed of checking delays, identifying and giving priority to Premium passengers and ensure service standards are maintained.
- Assist in the preparation and completion of pre and post flight documentation and statistical information to ensure all data is accurately accounted for.
- Assist in dealing with problems such as delays, disruptions, excess baggage or denied boarding including implementation of 'Options' within the guidelines provided by the Senior Staff on Duty in order to retain Passenger confidence and loyalty. Also ensure eligible passengers are provided with accommodation and transport as per applicable procedures.
- To ensure that correct action is taken by the GHA in respect of any AHL or OHD on the flight and ensure that subsequent follow-up action is taken and that passengers are kept informed.
Traffic officer
ASE GROUP
Hurghada, Red Sea
11.2020 - 05.2022
- Oversaw ticketing, gate and ramp services.
- Managed team member schedules and work assignments.
- Escorted passengers with mobility issues to and from transport.
- Spoke clearly to communicate easily with non-native speakers.
- Directed passengers through immigration, passport control and baggage hall to claim luggage.
- Tagged luggage and routed to appropriate location for loading and screening.
- Explained airport process to passengers in preparation for next steps.
- Announced flight status updates and information about gate changes over PA system.
- Responded calmly to help distressed, confused or lost passengers.
- Led timely check-in procedures to facilitate departures in line with schedule.
- Reviewed passports and travel documentation, issuing boarding passes upon completion.
- Stayed updated on changes to travel regulations and required documentation.
- Provided warm and friendly welcome to customers upon arrival at airport.
- Performed boarding gate duties in line with airline schedule.
- Checked-in luggage and confirmed carry-on items met security requirements.
- Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
- Ensured timely departure of flights by managing pre-boarding activities efficiently.
- Facilitated smooth baggage handling for improved passenger convenience.
- Collaborated effectively with security personnel for safe transit of passengers and luggage.
- Handled seat allocation tasks efficiently to ensure optimal cabin utilisation.
- Assisted elderly passengers and those with special needs, showcasing empathy and care.
- Handled disruption cases such as denied boarding situations or flight cancellations calmly.
- Coordinated with flight crew to ensure seamless provision of in-flight services.
- Communicated flight delays or cancellations with passengers, maintaining transparency and trust.
- Managed lost-and-found enquiries, exhibiting problem-solving abilities under pressure.
- Enhanced overall airport efficiency by coordinating effectively with ground staff.
Traffic Officer
Link Aero Trading Agency
Hurghada, Egypt
12.2018 - 09.2020
- Handling Ramp duties.
- Overall responsible for handling the Airport Service.
- Completes written and electronic reports and forms.
- Assists in preparation for and handling emergency situations.
- Provide Customer Support over phone and call management.
- Solve the passengers problem and motivate the under command employees.
- Responds to aircraft and other airport emergencies and performs duties as directed.
- These examples are not intended to be all-inclusive. Other related duties may be assigned as needed.
- Communicates with tenants, operators, airlines, the ATCT and other airport divisions regarding routine matters and special projects.
Traffic officer
Tiger Aviation Service
Hurghada, Egypt
01.2018 - 12.2018
- Act as a liaison with the station manager and airline ground security coordinators on matters related to air carrier security.
- Develops and reviews airport and personnel security programs, directives and activities to ensure compliance with safety and security regulations.
- Prepare reports about aircraft services on ground.
- Determines the necessity to obtain ID for those who provide services to the aircraft.
Education
Bachelor - Management Information System
Modern Academy
04.2012 - 05.2016
Skills
- Aviation operation systems
- Commercial aviation
- Aviation regulations
- Sales expertise
- Customer Relations
- Client Service
- Problem solving strength
- Travel documentation verification
- Time management mastery
- Aircraft safety protocols
- People management expertise
- Flight scheduling expertise
- Loading operations oversight
- Passenger safety priority
- Customer service management
Certification
- Basic Cargo Skills & Procedures (EGYPTAIR TRAINING ACADEMY)
- Passenger Handling (EGYPTAIR TRAINING ACADEMY)
- Dangerous Goods Regulations course (EGYPTAIR TRAINING ACADEMY)
- Initial Ramp Safety (AIRCAIRO AIRLINE)
- Weight & Balance Load control (AIRCAIRO AIRLINE)
- Ground Services Security (EGYPTAIR TRAINING ACADEMY)
- Start-up & Push Assistance Certificate (Link Aero)
Personal Information
- Date of birth: 06/13/94
- Nationality: Egyptian
- Marital status: Single
Timeline
Station Traffic Officer
Air Cairo Airline
06.2022 - 04.2025
Traffic officer
ASE GROUP
11.2020 - 05.2022
Traffic Officer
Link Aero Trading Agency
12.2018 - 09.2020
Traffic officer
Tiger Aviation Service
01.2018 - 12.2018
Bachelor - Management Information System
Modern Academy
04.2012 - 05.2016
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