Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Abdelrahman Khalil

Abdelrahman Khalil

Dubai

Summary

Personable and dedicated professional with solid foundation in customer relations and project coordination. Possesses understanding of client management techniques and excels in communication and problem-solving. Focused on driving client satisfaction and fostering positive business relationships.

Overview

3
3
years of professional experience
1
1
Certification

Work History

ACCOUNT MANAGER

SKYLINES ADVERTISING AGENCY
11.2023 - 02.2025
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.

JUNIOR ACCOUNT EXECUTIVE

NAI TRADING
07.2022 - 09.2023
  • Developed strong relationships with clients, leading to increased trust and repeat business.
  • Collaborated with cross-functional teams to deliver outstanding results for clients on various projects.
  • Increased client satisfaction by providing exceptional customer service and addressing their needs promptly.
  • Managed multiple accounts simultaneously, ensuring timely communication and accurate record keeping.
  • Organized meetings between clients and internal teams, facilitating clear communication for project success.
  • Coordinated with creative teams in developing compelling presentations that effectively communicated product benefits tailored towards each individual client''s needs.
  • Maintained detailed records of all client interactions using CRM systems, ensuring seamless handovers between internal teams when needed.

Education

BACHELOR OF BUSINESS ADMINISTRATION -

Mansoura University
05-2022

Skills

  • Account management
  • Client relations
  • Teamwork and collaboration
  • Strategic planning
  • Relationship building and management
  • Issue resolution
  • Customer relationship management (CRM)
  • CRM software

Certification

  • IMPLEMENTING AI SOLUTIONS IN BUSINESS, DataCamp, 02/2025
  • AI CAREER ESSENTIALS, ALX, 07/2024
  • MCKINSEY FORWARD PROGRAM, McKinsey Academy, 07/2024
  • FUNDAMENTALS OF DIGITAL MARKETING, Google, 11/2023

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

ACCOUNT MANAGER

SKYLINES ADVERTISING AGENCY
11.2023 - 02.2025

JUNIOR ACCOUNT EXECUTIVE

NAI TRADING
07.2022 - 09.2023

BACHELOR OF BUSINESS ADMINISTRATION -

Mansoura University

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Abdelrahman Khalil