ABDELRAHMAN KHALIL ALI MOUSTAFA
Senior Sale Representative
Maadi
Summary
Dynamic sales professional with a proven track record in wholesale environments, skilled at cultivating and maintaining strong client relationships while implementing innovative sales strategies that drive substantial revenue growth. A strong emphasis on teamwork and adaptability ensures effective collaboration and alignment with evolving business needs. Renowned for exceptional negotiation skills and a commitment to outstanding customer service, consistently delivering results that exceed expectations. Passionate about leveraging expertise to contribute to organizational success and enhance client satisfaction.
Overview
8
8
years of professional experience
Work History
Wholesale Sales representative
L' AZURDE
10.2021 - Current
- Selling and Collecting Gold and Money.
- Analyzed market trends and competitor activity to identify potential opportunities for growth within the territory.
- Participated in weekly sales meetings with management to review progress toward goals, discuss upcoming opportunities, and strategize new approaches for continued success.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Stayed up-to-date with industry trends to position company as market leader.
Pormoter
Xiaomi Company
01.2021 - 08.2021
- Worked as a promoter for selling mobile phones in stores.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Developed strong relationships with potential customers for improved brand awareness and loyalty.
- Evaluated success of past promotions using data analysis tools, identifying areas for improvement in future campaigns.
- Provided valuable feedback to management regarding consumer preferences and competitor activities at promotional events.
Supervisor
Reflection Company
07.2017 - 08.2021
- Worked as a supervisor in Reflection Company for marketing and advertising as extra work.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Led cross-functional teams to improve project execution, enhancing overall operational efficiency.
Pormoter
Alcatel Company
06.2020 - 01.2021
- Worked as a promoter for selling mobile phones in stores.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Generated leads for company sales team by collecting contact information from interested event attendees.
- Collected and managed all generated leads from promoters assigned to team on daily basis.
Customer Service
Orange Company
02.2020 - 06.2020
- Worked as technical support customer service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Team leader Sales
Optimam Gym
11.2019 - 02.2020
- Worked as a team leader in sales.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Overcame objections and closed sales while following company policies and legal requirements.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Identified, qualified, and closed business opportunities for an optimal gym.
Staff
McDonald's
02.2018 - 04.2019
- Worked as a station cashier, order taker, and MDS.
- Balanced multiple tasks simultaneously, such as taking orders, serving food, and processing payments efficiently.
- Supported efficient kitchen operations by preparing ingredients, washing dishes, and maintaining equipment cleanliness.
- Enhanced overall dining experience for guests through attentive food presentation and prompt delivery.
- Reduced food waste by implementing portion control measures and monitoring inventory levels closely.
- Improved customer satisfaction by providing efficient and friendly service during meal periods.
Sales
LC Waikiki
08.2017 - 02.2018
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Greeted customers, identified needs and provided product advice.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Processed incoming stock and documented product information to manage inventory levels.
- Maintained organized store environment to foster pleasant shopping experiences.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Evaluated sales data to identify trends and best-selling items, informing stock ordering and display decisions.
- Adhered strictly to company policies regarding returns/exchanges while keeping customers'' best interests in mind.
Education
Faculty Of Commerce - English Section
Helwan University
01.2021
Skills
- Indoor and outdoor sales
- Experienced in English communication
- Proficient in negotiation techniques
- Strong relationship management
- Strong relationship management
- Sales target achievement
- Business account management
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Customer satisfaction
- Sales strategy
- Cash management
Timeline
Wholesale Sales representative
L' AZURDE
10.2021 - Current
Pormoter
Xiaomi Company
01.2021 - 08.2021
Pormoter
Alcatel Company
06.2020 - 01.2021
Customer Service
Orange Company
02.2020 - 06.2020
Team leader Sales
Optimam Gym
11.2019 - 02.2020
Staff
McDonald's
02.2018 - 04.2019
Sales
LC Waikiki
08.2017 - 02.2018
Supervisor
Reflection Company
07.2017 - 08.2021
Faculty Of Commerce - English Section
Helwan University
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