Abdelrahman Khattab
Retail Recovery Supervisor
New Cairo,C
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Retail Recovery Supervisor
Credit Agricole Bank
New Cairo, Cairo Governorate
07.2023 - Current
- Created accurate reports to provide management with insights on the effectiveness of recovery efforts and areas for improvement.
- Managed a diverse portfolio of accounts, ensuring timely resolution of delinquent cases.
- Negotiated favorable settlements with clients, reducing outstanding debts and minimizing financial risks for the organization.
Non Preforming Assets Supervisor
Credit Agricole Bank
New Cairo, Cairo Governorate
10.2022 - 06.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Retail Collection Specialist
Credit Agricole Bank
New Cairo, Cairo Governorate
11.2021 - 09.2022
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Streamlined the collections process for increased efficiency through regular review and updating of procedures.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Technical Support Representative
Telecom Egypt
Madinat An Nasr, Cairo Governorate
04.2021 - 11.2021
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Compensation Specialist
Telecom Egypt
Madinat An Nasr, Cairo Governorate
11.2020 - 03.2021
- Educated employees on their compensation packages through clear communication materials including written summaries, presentations, or one-on-one consultations as needed.
- Reduced turnover rates by conducting regular surveys and addressing employee concerns regarding pay equity.
- Evaluated job positions within the organization to ensure consistent and equitable pay structures across all departments.
- Ensured compliance with federal and state wage laws by regularly reviewing and updating compensation policies.
Technical Support Representative
Telecom Egypt
Madinat An Nasr, Cairo Governorate
05.2020 - 10.2020
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
Accounting
Tanta University
Tanta 04.2001 -
Skills
Microsoft office
Timeline
Retail Recovery Supervisor
Credit Agricole Bank
07.2023 - Current
Non Preforming Assets Supervisor
Credit Agricole Bank
10.2022 - 06.2023
Retail Collection Specialist
Credit Agricole Bank
11.2021 - 09.2022
Technical Support Representative
Telecom Egypt
04.2021 - 11.2021
Compensation Specialist
Telecom Egypt
11.2020 - 03.2021
Technical Support Representative
Telecom Egypt
05.2020 - 10.2020
Accounting
Tanta University
04.2001 -
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