Abdelrahman Mansour
Alexandria,Egypt
Summary
Motivated and detail-oriented analyst with expertise in cybersecurity principles and IT engineering. Proficient in various security tools and technologies, demonstrating strong written and verbal communication skills. Proven ability to manage time effectively while tackling complex challenges in protecting organizations from cyber threats. Quick learner committed to continuous professional development and adapting to new technologies.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Support Representative (Technical)
Intelcia
Alexandria
01.2024 - 04.2025
Resolved customer issues via phone, email, and chat, achieving a 95% satisfaction score.
Documented support interactions while adhering to escalation procedures.
Developed essential communication and active listening skills for effective user support.
Adapted swiftly to changing processes within a fast-paced environment.
Education
Faculty of Computer Engineering -
Arab Academy for Science, Technology & Maritime Transport
Alexandria, Egypt01.2023
Skills
- Linux and Windows OS
- Networking (CCNA)
- Microsoft Office Suite
- Equipment maintenance
- Problem solving
- Quick learning
- Team collaboration
- Adaptability
- Active Directory
Certification
- Google IT Support Professional Certificate (v2)
- CCNA: Introduction to Networks
Additional Information
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Languages
- English, Professional (written and spoken)
- Arabic, Native (written and spoken)
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
Customer Support Representative (Technical)
Intelcia
01.2024 - 04.2025
Faculty of Computer Engineering -
Arab Academy for Science, Technology & Maritime Transport
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