Abdelrahman Mansour

Lead Corporate & Business Banking Operations (Service Support, Account Opening, Credit Ops), ensuring exceptional service delivery and process efficiency. Drive transformation initiatives to optimize costs, enhance customer experience, and Foster team collaboration & high performance.

Key Responsibilities:

• Manage daily operations and problem-solving for seamless service delivery.
• Partner with Corporate/Business Banking teams to enhance customer experience.
• Lead end-to-end process transformation and cost optimization initiatives.
• Redesign critical workflows to improve efficiency and profitability.

• Design and implement solutions to enhance customer experience and service performance
• Drive operational excellence to consistently exceed service level targets
• Foster a culture of continuous improvement and high performance

• Identify improvements to processes & procedures that help improve operational effectiveness.
• Leading the change within transactional operations, by initiating several ideas to improve current processes and increase control.
• Positively respond to change, new ideas and willingness to learn and adopt new methods, environment and cultures.
• Manage the development and performance of staff through coaching and mentoring.

• Process Execution & Oversight: Manage end-to-end operational processing of Trade Finance transactions, including Letters of Credit (L/C), Letters of Guarantee (L/G), Import Documentary Collections (IDC), and Outward Transfers, ensuring technical accuracy and compliance.
• Process Innovation: Drive operational improvements by identifying inefficiencies, proposing technical enhancements, and fostering a culture of innovation in trade finance workflows.

• End-to-End System Transformation: Lead the design and implementation of new Trade Finance workflows in the core banking system, covering LCs (Letters of Credit), LGs (Letter of Guarantee), IDCs (Import Documentary Collections), and collateral management modules.
• Accounting & Reporting Framework: Defined the accounting schemas (entries, GL mappings)
• Stakeholder Engagement & Alignment: Led cross-functional collaboration with IT, vendor teams, finance, and operations to define business rules, validate technical solutions, and ensure regulatory compliance throughout the transformation journey.
• Legacy Data Migration: Led the seamless migration of outstanding Trade Finance files (open LCs/LGs, pending collections) to the new system, ensuring data integrity, continuity of operations, and zero disruption to client transactions.
• Testing & Go-Live Excellence: Directed UAT, user training, and post-migration stabilization, resolving critical defects to ensure on-time, error-free go-live.

• Expert in end-to-end execution of Trade Finance products, including Letters of Credit (LCs), Bank Guarantees (LGs), and Import Documentary Collections (IDCs), ensuring accuracy, compliance, and timely processing.

• Lead and oversee branch operations staff to ensure all duties are completed efficiently, delivering exceptional customer service. Analyze daily errors to identify root causes and implement corrective actions to prevent recurrence.

• Ensure timely processing of all branch operations and back-office transactions. Handle cash and operational transactions, and support in retail, corporate, and back-office activities. Act as the successor for the line manager, providing leadership and continuity in their absence.

• Drive outstanding performance by delivering exceptional customer service, maintaining high cash and operational standards, and ensuring efficient transactional processing in the branch. Proactively identify opportunities to refer customers to specialist teams for tailored sales support or advice when needed.