ABDELRAHMAN MOHAMED
Cairo,C
Summary
Software engineering student at El Neelain University Faculty of Computer Science with two months of full-time telemarketing experience and two years of part-time sales expertise, demonstrating strong capabilities in building customer rapport, lead generation, CRM management, and USA-based customer outreach through active listening and professional verbal tone. Proven track record of mastering negotiation strategies, documentation accuracy, and team collaboration while consistently achieving lead targets and supporting colleagues. Holds certifications in negotiation and digital marketing from the University of Michigan and Google, further refining the ability to engage prospects and close deals in real-life scenarios.
Overview
2
2
years of professional experience
1
1
Language
Work History
Telemarketer
Proper Business Solutions (PBS)
04.2025 - Current
- Place 160 – 250 outbound calls per shift with ReadyMode auto-dialer; log call outcomes (DNC 3-7 s, voicemail 3-10 s, no-answer 8-10 s, dead line 9-10 s) to keep dialer utilization above 95%
- Consistently produce 10 – 17 new seller leads per week (10 – 15 accepted by the
- Acquisitions team), doubling base salary through commission on qualified leads
- Blend scripted and unscripted pitches to uncover motivation; overcome "I'm not interested" by guiding owners to consider property drawbacks, then position a sale as the remedy
- Apply interest-based negotiation (University of Michigan) and adaptive tone control— slow, low and clear with seniors; upbeat but professional with younger owners—to build rapport across all U.S
- Regions
- Enforce TCPA/DNC compliance 100% of the time by flagging "do-not-call" requests within seconds, protecting company from penalties and customer fatigue
- Jump onto teammates' stalled calls to model objection-handling techniques, share lead-qualification tips and raise overall team output
- Maintain focus through an 8-hour shift by continuous deep-breathing routines and positive self-talk, sustaining productivity even after high-rejection streaks.
Sales Associate
El Shamy Elsager
06.2023 - 03.2025
- Cultivated positive customer relationships, delivering exceptional service that increased stakeholder revenue
- Conducted payment processing, cash management, and end-of-day reconciliation with precision and accountability
- Collaborated with team members to achieve sales objectives through knowledge sharing and coordination
- Resolved customer inquiries effectively using problem-solving skills, enhancing overall shopping experience.
Education
Successful Negotiation
University of Michigan
Michigan06.2025
Digital Marketing
Google
United States04.2025
BBA - Software Engineering
University of Al Neelain
Sudan01.2027
Skills
- Lead generation
- Customer rapport building
- CRM software proficiency
- Active listening
- Negotiation & persuasion
- USA customer handling
- Customer outreach
- Team collaboration
- Verbal tone control
- Dependable & responsible
- Computer proficiency
- Teamwork Customer service
- Problem-solving
- Flexible & adaptable
- Typing speed
- Documentation accuracy
Interests
RESOURCES
, LinkedIn : linkedincom/in/abdelrahman-maghrbi
Timeline
Telemarketer
Proper Business Solutions (PBS)
04.2025 - Current
Sales Associate
El Shamy Elsager
06.2023 - 03.2025
Successful Negotiation
University of Michigan
Digital Marketing
Google
BBA - Software Engineering
University of Al Neelain
Similar Profiles
Wessam KamalWessam Kamal
Cold Caller at Proper Business SolutionsCold Caller at Proper Business Solutions
Ismail Refat HillesIsmail Refat Hilles
Telemarketing Specialist at Proper Business SolutionsTelemarketing Specialist at Proper Business Solutions
Yousra KandilYousra Kandil
Executive Assistant at Proper Business SolutionsExecutive Assistant at Proper Business Solutions
DALIA ABDOU ELBAUMEDALIA ABDOU ELBAUME
Treasury Manager at ALPHA SECURITY AND GOURDINGTreasury Manager at ALPHA SECURITY AND GOURDING
Shereen El-TobgyShereen El-Tobgy
General Manager at Badr Petroleum Co.General Manager at Badr Petroleum Co.