Abdelrahman Mohamed Galal

• Emphasize continuous improvements and business developments in all implemented Strategic Projects, as Robotics Program (RPA Implementation).
• Coordinate in the preparation & development of bank divisions' business plans. Select Strategic Projects and duties ensuring alignment with the organizational objectives, transforming them into KPIs to measure performance and progress.
• Manage KPIs Balanced Scorecard tool through all its phases: including business meetings, formulating KPIs, building database, implementation, and reporting.
• Conduct Service Level Agreement (SLA) reviews for all bank cycles to monitor efficiency, identify bottlenecks, and implement solutions to ensure delivery of exceptional service to our clients.
• Manage regular visits to perform capacity planning exercises, ensuring efficient allocation of resources and effectiveness of daily bank's duties and operations.

Manage & ensure the correct implementation of all updates related to user access management

• Prepare and update matrix of users’ information
• Ensure that all implemented technical limits requests are compliant with policies and regulations
• Analyze and follow up audit remarks and control points and follow up their execution
• Administer, Manage & verify all the relevant documentations & user guides for all applications concerning the unit’s activities prepared by Senior Executive
• Develop control sheets, and/or upon request reports, to evaluate, control, and improve performance of Unit
• Propose system evolutions to BAI to enhance system control and reporting
• Review and validate execution of new branches openings requirements concerning User Access Management
• Review, analyze, and validate access rights updates processed by executives
• Assign tasks to Senior Executives effectively
• Responsible for overall supervision and administration of all implemented activities done by Senior Executives
• Manage preparation of required statistical information reflecting unit activities
• Responsible for evaluating performance of Senior Executives
• Recommend training and development requirements, has duty to keep staff at highest level of skill necessary to meet needs and objectives
• Identify and analyze unit’s weaknesses / anomalies and ensure resolution and proper implementation to prevent reoccurrence
• Assist in reviewing System Parameters tickets.

Review User access tickets to ensure accuracy and correct implementation

• Check access rights updates requests taking into consideration segregation of duties principle
• Follow up executive’s adherence with User Access tickets SLA
• Approve & validate the requests of unblocking the pending transactions executed by the Executives to ensure efficient implementation
• Review, on daily basis, all implemented activities done by executives
• Prepare all the relevant documentations & user guides for all applications
• Prepare requested statistics & reports
• Participate in analyzing and checking all data, discovering mistakes, and directing concerned parties with corrections
• Handle assigned tasks by Head of Authentication Desk
• Assist in reviewing System Parameters tickets and updating Authorized Signatures process subject to workload.

• Execute all requests related to creation and/or modification of user access in applications – including access rights updates
• Execute all new Branches requests related to user account
• Perform all signatures’ verification requests
• Execute tickets within SLA criteria
• Prepare requested statistics & reports
• Handle assigned tasks by Head of Authentication Desk
• Ensure correct adoption of policies and procedures to guarantee that QNB ALAHLI business is conducted in compliance with Local Laws, Internal rules and regulations, as well as International Standards.

Served as a primary point of contact for customers

• Received and processed card and loan applications, fund transfers, standing orders, bank drafts as well as other means of payments, besides other customer requests
• Maintained and developed cross-selling transactions through maintaining personal contacts with clients
• Performed other related duties of customer service
• Ensure the correct adoption of policies and procedures to guarantee that the bank business is conducted in compliance with Local Laws, Internal Rules and Regulations, as well as, International Standards.

• Customer Services USA Account (SiriusXm Radio operations and services)

• Assisted in organizing halls for lectures and sessions
• Maintained regulations and policies during lectures
• Clarified various issues to students which have difficulty in
• Led various assistants in organizing, maintaining, and handling issues.

Planned and outlined stages for creating website for People Assembly elections 2010

• Managed group consisting of business developer, web developer and designer
• Contacted several candidates and met them in different parties
• Participated in some news reports that are related to elections.