Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ABDELRAHMAN NOUR

Alexandria

Summary

I am a sales-focused professional with extensive experience in both customer service and sales management. I have a proven ability to boost customer satisfaction through clear communication, active listening, and effective conflict resolution. I excel at driving consistent sales growth, maintaining well-organized records, and building strong, lasting relationships with clients. My goal is always to exceed performance targets while creating a positive and results-driven environment.

Overview

5
5
years of professional experience

Work History

Call Center

teleperformance
Alexandria
12.2023 - 03.2025
  • I answered a high volume of incoming calls, assisting customers with their questions, concerns, and service needs in a professional and efficient manner.
  • I developed strong communication and active listening skills to understand and resolve customer issues quickly and effectively.

    I remained calm and patient under pressure, even during difficult calls, always aiming to provide a positive customer experience.

    I followed scripts and company procedures while also using good judgment to handle unique situations.

    I entered and updated customer information in the system accurately, helping to maintain organized and up-to-date records.

    I consistently met performance goals such as call handling time, customer satisfaction scores, and issue resolution rate.

Sales Manager

GABRIELE STORE
Alexandria
02.2022 - 10.2023
  • I managed daily store operations and took full responsibility for driving sales in a busy retail environment focused on women’s fashion.

    I learned how to effectively handle and communicate with clients, always aiming to understand their needs and offer personalized recommendations.

    I achieved significant growth in sales by building strong relationships with new and returning customers.

    I created a welcoming and professional atmosphere in the store, which helped increase customer loyalty and satisfaction.

    I contributed to visual merchandising and product displays to attract more foot traffic and enhance the shopping experience.

    I tracked sales performance and adjusted strategies to meet and exceed monthly targets.

    I worked closely with team members to ensure excellent customer service and smooth day-to-day operations.

SPORT ANIMATOR

Mercato
Sharm El-Sheikh
05.2021 - 01.2022
  • I planned and led daily sports and recreational activities to enhance guest engagement and enjoyment.
    I delivered dynamic group fitness classes, tournaments, and games to foster an inclusive atmosphere.
    I established strong rapport with international guests through effective communication and enthusiasm.

Customer Service

Value
Alexandria
01.2020 - 03.2021
  • I provided professional and friendly support to customers, always aiming to create a positive and helpful experience.

    I handled customer inquiries, complaints, and feedback with patience, empathy, and quick problem-solving.

    I built strong relationships with clients by actively listening to their needs and offering tailored solutions.

    I developed a deep understanding of the company’s services to give accurate information and helpful recommendations.

    I stayed organized by documenting customer interactions, helping improve internal processes and service quality.

    I worked well under pressure and consistently met targets for response time, resolution rate, and customer satisfaction.

Education

Bachelor - Business Administration And Management

Alexandria University
Alexandria
08-2020

High School Diploma -

Victoria College
Alexandria
08-2016

Skills

  • Customer service
  • Sales management
  • Conflict resolution
  • Data entry
  • Client relationship management
  • Communication skills
  • Time management
  • Owner communication
  • Excellent communication
  • Sales expertise
  • Sales transactions
  • Leadership
  • Written communication

Languages

Arabic
First Language
English
Intermediate (B1)
B1

Timeline

Call Center

teleperformance
12.2023 - 03.2025

Sales Manager

GABRIELE STORE
02.2022 - 10.2023

SPORT ANIMATOR

Mercato
05.2021 - 01.2022

Customer Service

Value
01.2020 - 03.2021

Bachelor - Business Administration And Management

Alexandria University

High School Diploma -

Victoria College

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