Abdelrahman Rashed
Senior Engineer
Cairo
Summary
Highly motivated and results-oriented Sales Account Manager with 1+ years of experience in B2B
sales and 4+ years of technical expertise in enterprise solutions. Proven ability to build strong client
relationships, identify customer needs, and propose tailored solutions. Demonstrated success in
exceeding customer satisfaction targets and collaborating with cross-functional teams to achieve
Overview
7
7
years of professional experience
5
5
Certificates
2
2
Languages
5
5
years of post-secondary education
Work History
Senior Customer Support Engineer
Dell Technologies
03.2019 - Current
- Delivered exceptional technical support,
resolving complex issues and increasing system
uptime by 10%. This improved data accessibility
for customers, leading to higher customer
satisfaction rate by 97% for Data protection
team. - Increased customer satisfaction by efficiently
resolving technical issues and providing
exceptional support. - Collaborated with - sales team in identifying upselling and cross-selling
opportunities by providing product recommendations and demonstrating
value of additional Dell products and services.
Resident Support Engineer
Etisalat Misr
09.2018 - 02.2019
- Maintained 99.9% network uptime for ATM machines across all NBE branches, ensuring uninterrupted cash flow and customer service.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
Associate Sales Account Manager
Misr Integrated Systems
07.2017 - 02.2018
- Increased customer satisfaction ratings by 5%, achieving consistent 97% satisfaction score
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
Education
MBA - Business Administration
Arab Academy For Science, Technology & Maritime
Cairo, C 03.2024 - Current
Bachelor of Science - Electrical, Electronics And Communications Engineering
Arab Academy For Science, Technology & Maritime
New Cairo, C 09.2012 - 01.2017
Skills
presentation
negotiation
Problem-solving
Critical Thinking
Networking skills
Cloud Computing
Technical Support
Time management
Account Management
relationship-building
Teamwork and Collaboration
Relationship Management (CRM)
Certification
CCNA - Cisco Certified Network Associate
Timeline
MBA - Business Administration
Arab Academy For Science, Technology & Maritime
03.2024 - Current
ITIL v4
03-2024
Data Center Virtualization -VMWare
11-2023
Design Thinking , Dell ]
07-2020
Information Storage And Management Foundations
05-2019
Senior Customer Support Engineer
Dell Technologies
03.2019 - Current
CCNA - Cisco Certified Network Associate
10-2018
Resident Support Engineer
Etisalat Misr
09.2018 - 02.2019
Associate Sales Account Manager
Misr Integrated Systems
07.2017 - 02.2018
Bachelor of Science - Electrical, Electronics And Communications Engineering
Arab Academy For Science, Technology & Maritime
09.2012 - 01.2017