Abdelrahman Yousef
Senior Software Engineer
Cairo,C
Summary
Experienced support engineer familiar with user support and root cause analysis. Advanced knowledge of project structures operations and dedication to see issues through to end. Works well in remote and desk-side environments.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Support Engineer
WE - Telecom Egypt
Cairo, Egypt
01.2019 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed root cause analysis and general troubleshooting.
- Configured hardware, devices and software to set up work stations for employees.
- Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
Required
Senior Mobile Developer
Fireworks Solution
Kuala Lumpur, Malaysia
01.2018 - 01.2019
- Proficient in Cocoa design patterns and API design for iOS Platform using Swift Programming language.
- Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
- Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
- Develop projects for cross platform using Flutter for publishing Mobile apps on both platforms (iOS & Android).
- Develop native projects using Swift for iOS and Kotlin for Android as per client needs.
Software Engineer
Ayurveda
New Delhi, India
01.2016 - 01.2018
- Work with Development, Operations, and Project Management to ensure development and delivery of products on time and manage expectations
- Assist New Product Development Leader in analyzing the business processes for inefficiencies and make recommendations for solutions or improvements
- Negotiating with Development Manager, Project Manager, and Product Manager on features and functionalities to be included in each release.
- Worked closely with the Technical Product Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
- Wrote code on C#, C++ platform using [VS code and Visual studio].
Software Engineer
Microsoft Egypt - V#
Cairo, Egypt
01.2014 - 01.2015
- An a .NET Software Engineer at Microsoft Citizenship and was responsible for managing, planning and supporting a technical projects for Microsoft Partners in Middle East and Africa.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Orchestrated efficient large-scale software deployments, including testing features and correcting code.
- Installed and configured software applications and tested solutions for functionality.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Gathered and defined customer requirements to develop clear specifications for project plans.
Ain-shams University
01.2014 - 01.2018
Education
Bachelor of Arts - History And Arts
Ainshams University
Abbasya, Cairo, Egypt 09.2013 - 09.2017
Skills
CCNANetwork Security
Object Oriented Programming
Data StructureAlgorithmSwiftIOSAndroidMVC, MVVMMVPMCSETroubleshootingOperating System
DebuggingWSUS, SMS, SCCM
Microsoft Intune
Active Directory
SQL Server Administration
ISAPI, Architecture
C#, C
Accomplishments
- PresentationProblem SolvingWork understressMulti bale taskingMicrosoft Best DeveloperAward - 2014Third place at Microsoftimagine club competition2015Microsoft Azure TeamWas one of the member ofMicrosoft Azure Washingtonteam while i was working atMicrosoft Egypt.
- Member at AzureCommunity of EgyptWas a member of the Azurecommunity in Egypt, whoresponsible for makingcourses and events aboutcloud computing and otherplatforms like Azure andAWS for Amazon.
- AchievementsFireworks SolutionSenior Mobile Developer, Malaysia - KLPassion for learning, continuousimprovement, sharing, and working in ateam environment.
- Explore and develop innovative solutions tocreate delightful iOS apps.
- Design anddevelop market-leading.
- Contribute to both front-end UI, API Accessdesign, and development.
- Proficient in Swift3, 4, and Swift 5 and Cocoa Touch.
- Exposure to Agile Methodology (Sprints,Scrums, etc).
Timeline
Support Engineer
WE - Telecom Egypt
01.2019 - Current
Senior Mobile Developer
Fireworks Solution
01.2018 - 01.2019
Software Engineer
Ayurveda
01.2016 - 01.2018
Software Engineer
Microsoft Egypt - V#
01.2014 - 01.2015
Ain-shams University
01.2014 - 01.2018
Bachelor of Arts - History And Arts
Ainshams University
09.2013 - 09.2017