Horse Riding
Abdelrahman Gamal Abdallah
Sales Officer & Travel Consultant
Cairo
Summary
Dynamic Sales Officer with a proven track record at Almosafer, excelling in relationship building and effective negotiation. Achieved sales goals by securing new customer relationships and enhancing satisfaction through tailored travel solutions. Skilled in vendor management, I consistently delivered cost-effective options while maintaining high service standards.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Sales Officer & Travel Consultant
Almosafer
04.2022 - Current
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about their inquries.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
- Reviewed customer feedback regularly, making adjustments to products or services as needed based on findings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Handled sensitive information with professionalism and discretion.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Organized trips for individual, family and business travelers.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Worked closely with clients to understand unique needs and meet specific travel desires.
Customer Service Agent
Creative Pan
02.2018 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Arts And Education -
Helwan University
Cairo 09.2016 - 05.2020
Skills
Relationship building
Decision-making
Vendor management
Closing techniques
Competitor analysis
Target setting
Budget management
Cross-selling techniques
Customer service
Goals and performance
Performance metrics
Effective negotiation
Interests
Reading
Travel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Officer & Travel Consultant
Almosafer
04.2022 - Current
Customer Service Agent
Creative Pan
02.2018 - 01.2022
Bachelor of Arts And Education -
Helwan University
09.2016 - 05.2020