Abdelrahman Hassan Abdelhamid

• Explained very technical financial information to applicants in easy to understand language.
• Proactively identified solutions for customers experiencing credit issues.
• Met with applicants to obtain information for loan applications and answer questions about process.
• Insure customer satisfaction.
• Process Personal, Credit Card and requests.
• Provide full range of banking products / Services to the Clients.
• Insure verification of all transactions.

• Handling consumer complaints and their general enquiries.
• Assist the consumers to understand their rights and obligations through explaining the CB’s regulations and laws.
• Following up on the complaints of the consumers with all the banks around UAE using the old system (OCMS) and the new one (CRM)
• Analyze the bank replies to identify if there’s a breach or not.
• Acting as a team leader for the period November 2020 till April 2021.
• Preparing the daily performance reports.
• Conducting training sessions to the whole team in order to improve their knowledge about the CB’s laws and regulations.
• Reporting the daily reports to the head of department.

Achievements:

• The best performance in the complaint department in the year of 2020.
• Achieving the highest numbers of resolved and closed complaints within 2020.
• Led a team to solve and close the complaints pending on the CB’s system since 2017 &2018 in one month.
• Led a team to solve and close the NLS complaints in a timely manner.

• Handling inbound and outbound calls for technical and general inquiries
• Diagnose and resolve all technical and software issue facing the customers and end users
• Handling and resolve all escalated calls for technical and general inquiries
• Provide accurate and appropriate information to the customers
• Monitoring customer feedback to update the processes and enhance customer satisfaction
• Developing and sustaining customer relationship
• Set and monitoring the individual Key Performance Indicators (KPIs) to be achieved

Achievements:

• Agent of the month (Jan 2019).

• Abdelaziz Hegazy for auditing and consulting, Audit the accounting for expense and revenue and accounts payable
• Assist in preparing the financial statement and evaluate operation expenses
• Preparing journal entries
• Assist in preparing financial statements and posting to general ledgers
• Completes audit work papers by documenting audit tests and findings
• Maintain internal control systems by completing audit questionnaires
• Audited on the following banks and companies: `
• ABC Bank
• Orient takaful insurance company
• Suez Canal insurance company.