Abdelrhman Abdalla
Sales and Marketing Specialist
Cairo
Summary
Motivated Sales Associate with 5 years of experience boosting sales and customer loyalty through individualized service. Resourceful expert at learning customer needs, directing to desirable merchandise and upselling meet sales quotas. Committed to strengthening customer experiences with positivity when answering requests and processing sales. Hardworking and passionate job seeker with strong organizational skills
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Sales Specialist
Primus Canada
11.2023 - Current
- To determine The effectiveness of personal sales strategies, providing excellent after-sales service to retain customers
- Increased sales revenue by developing and implementing strategic sales plans.
- To monitor competition by gathering current marketplace information on pricing, products, delivery schedules, merchandising techniques.
B2B Sales Representative
Edam Health Care
06.2024 - 09.2024
- Generated leads through cold calling, email campaigns, and social media marketing initiatives.
- Boosted client retention rates by fostering strong relationships and addressing concerns promptly.
- Managed a portfolio of accounts, ensuring timely follow-up on leads and maintaining accurate records in CRM system.
Sales Advisor
AT&T Wireless USA
01.2023 - 11.2023
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Customer Service Representative
Freedom Mobile CA
01.2022 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Store Sales Representative
Jamica Fasion Wear
02.2020 - 11.2021
- Delivered personalized shopping experiences by getting to know customer preferences and making tailored recommendations accordingly.
- Negotiated with vendors for optimal pricing on merchandise, resulting in increased profitability for The store.
- Streamlined checkout process by quickly processing transactions and accurately handling cash/credit payments.
Skills
Sales expertise
Relationship selling
Client Relations
Email marketing campaigns
Inbound and Outbound Calling
MS Office
Import/export requirements knowledge
Communication Skills
Creative problem solving
Certification
Helwan University | faculty of social work
Languages
Arabic
Native language
English
Advanced
C1
Italian
Beginner
A1
Timeline
Helwan University | faculty of social work
08-2027
B2B Sales Representative
Edam Health Care
06.2024 - 09.2024
Sales Specialist
Primus Canada
11.2023 - Current
Sales Advisor
AT&T Wireless USA
01.2023 - 11.2023
Customer Service Representative
Freedom Mobile CA
01.2022 - 01.2023
Store Sales Representative
Jamica Fasion Wear
02.2020 - 11.2021
English course at SYE
01-2018
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