Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Software
Certification
Timeline
Generic
Abdelrhman Ahmed Mohamed

Abdelrhman Ahmed Mohamed

Electronics And Communication Engineer
New Cairo

Summary

Dynamic Field Service Engineer with a proven track record at Raya Holding (Xerox), excelling in customer service and technical support. Achieved high customer satisfaction through effective diagnostics and timely service delivery. Skilled in service documentation and fostering strong client relationships, ensuring seamless operations and enhanced user experiences.

Overview

9
9
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Field Service Engineer

Raya Holding (Xerox)Account
11.2022 - Current
  • Installed, maintained, and repaired Xerox printers and office equipment.
  • Performed diagnostics, troubleshooting, and software updates.
  • Provided customer training and first-line support.
  • Managed parts, consumables, and service reports.
  • Ensured timely service delivery and customer satisfaction

Service Advisor Engineer

Citroen Egypt.
10.2019 - 07.2022
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Trainee

Nile Air
06.2018 - 09.2018
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Supported departmental tasks to increase understanding of industry processes.
  • Assisted in inspection, testing, and troubleshooting of avionics systems.
  • Supported maintenance of navigation, communication, and flight control equipment.
  • Gained experience in diagnostics, safety compliance, and technical documentation.

Trainee

EGYPTAIR Training Academy
06.2017 - 09.2017


  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Supported departmental tasks to increase understanding of industry processes.
  • Assisted in inspection, testing, and troubleshooting of avionics systems.
  • Supported maintenance of navigation, communication, and flight control equipment.
  • Gained experience in diagnostics, safety compliance, and technical documentation.

Trainee

Vodafone
07.2016 - 09.2016
  • Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
  • Learned new materials, processes, and programs quickly.
  • Developed strong working relationships with trainees, fostering a supportive learning environment.
  • Evaluated operational systems and recommended design modifications to eliminate causes of malfunctions or changes in system requirements.

Education

MBA - Global Mangament

Eslscsa University
Cairo
04.2001 -

Bachelor - Electrical, Electronics And Communications Engineering

Akhber ElYoum Academy
Cairo
04.2001 -

Skills

In-person support

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].

Affiliations

  • National Association of Social Workers
  • Association of Information Technology Professionals

Additional Information

I'm looking for an opportunity in a reputed organization which will help me deliver my best and upgrade my skills in engineering and meet the demands of the organization. I want a highly career where I can use my skills and knowledge to develop myself and benefit from the company

Software

Mcsa

CCNA routing and switching

Certification

Mcsa

Timeline

Field Service Engineer

Raya Holding (Xerox)Account
11.2022 - Current

Service Advisor Engineer

Citroen Egypt.
10.2019 - 07.2022

Trainee

Nile Air
06.2018 - 09.2018

Trainee

EGYPTAIR Training Academy
06.2017 - 09.2017

Trainee

Vodafone
07.2016 - 09.2016

MBA - Global Mangament

Eslscsa University
04.2001 -

Bachelor - Electrical, Electronics And Communications Engineering

Akhber ElYoum Academy
04.2001 -

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Abdelrhman Ahmed MohamedElectronics And Communication Engineer