Abdelrhman Alaa
Enterprise Sales Operations Executive
Giza
Summary
Results-driven sales operations professional equipped to enhance operational efficiency and drive revenue growth. Expertise in streamlining processes, analyzing sales data, and implementing strategic initiatives. Strong focus on team collaboration, adaptability, and achieving measurable outcomes. Skilled in CRM management, sales forecasting, and cross-functional coordination. Reliable with proactive approach to meeting changing business needs.
Overview
3
3
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Enterprise Sales Operations Executive
Telecom Egypt
11.2024 - Current
- Manage end-to-end sales operations processes related to government and banking sector clients.
- Create and oversee dial campaigns and outreach strategies tailored to enterprise accounts.
- Maintain accurate records and reporting for high-priority clients, ensuring compliance with internal and regulatory standards.
Sales Support Specialist
Telecom Egypt
03.2022 - 11.2024
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Assisted customers with sales needs such as inventory and shipping questions.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Managed customer accounts, responding to inquiries and resolving customer service issues
Education
BBA - Accounting
Ahram Canadian University
6th Of October City, Egypt 04.2001 -
Skills
Government & Banking Sector Coordination
Certification
Research and Commercial Studies -Computerized Accounting accounting Was working on mastering EXCEL software related to Accounting:• Be comfortable navigating the Excel user interface, entering, manipulating and formatting data.• Analyze data and present the results in a user-friendly way.
Timeline
Enterprise Sales Operations Executive
Telecom Egypt
11.2024 - Current
Sales Support Specialist
Telecom Egypt
03.2022 - 11.2024
Ashraf Abdel Ghani Accountants & Tax Consultants - ATC • PFA ( Professional financial accountant) We learned everything about accounting and how to analyze and prepare the financial statements.
03-2021
Ahram Canadian university-SPSS Performs research assignments involving a number of variables and applies or usesscientific procedures, equipment and computer technology which may involve complex functions or features.
03-2020
The Egyptian Exchange Attendee• EGX on-site one day training program• Getting general information about the forex trading and broking
10-2019
Research and Commercial Studies -Computerized Accounting accounting Was working on mastering EXCEL software related to Accounting:• Be comfortable navigating the Excel user interface, entering, manipulating and formatting data.• Analyze data and present the results in a user-friendly way.
09-2019
BBA - Accounting
Ahram Canadian University
04.2001 -
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