Abdelrhman Hosny
Regional Live Operation Manager
Cairo
Summary
Dynamic Live Operations Manager with 7 years of experience in social media, specializing in optimizing user engagement and enhancing live event experiences. Proven track record in managing cross-functional teams, implementing innovative strategies, and leveraging data analytics to drive performance. Adept at fostering community engagement and ensuring seamless live operations on platforms like TikTok and Huawei. Committed to delivering exceptional results and enhancing the overall user experience in fast-paced digital environments.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior Live Operation Manager
TikTok
11.2019 - Current
- Company Overview: TikTok- Bytedance
- Managing relationships with influencers and celebrities
- Upholding the app's safety and brand image
- Enhancing live performance and overall quality
- Overseeing and training the customer service team
- Managing over 1000 self-operated creators
- Conducting business trips to the UAE, Jordan, Morocco, Saudi Arabia, and Lebanon
- TikTok- Bytedance
Social Media Moderator
Huawei
06.2017 - 11.2019
- Monitoring and managing social media platforms to ensure all user interactions align with our community guidelines and brand values.
- Responding to comments, messages, and inquiries in a timely and professional manner.
- Identifying and reporting any inappropriate or harmful content.
- Engaging with followers and fostering a positive online environment.
- Collaborating with the marketing team to support content strategy and community engagement.
- Keeping up-to-date with social media trends and best practices.
- Demonstrating advanced proficiency in Sysomos, Crowd Analyzer, and Sprinklr
Customer Service Representative
OSN
06.2016 - 05.2017
- Company Overview: Orbit Showtime Network
- Managing technical issues and subscription inquiries received through the OSN hotline
- Orbit Showtime Network
Customer Service Representative
Vodafone Egypt Telecommunications S.A.E.
03.2015 - 06.2016
- Company Overview: Vodafone 888
- Successfully opened the Twin Plaza Mall store and initially served as a sales representative, achieving a promotion to store manager within the first six months of operations
- Vodafone 888
Customer Service Representative
Samsung
02.2014 - 03.2015
- Managing technical issues and sales inquiries received through the Samsung hotline
Community Manager
Carrefour UAE
02.2021 - 02.2023
- Company Overview: Carrefour UAE
- Responding to all inquiries and issues received through Facebook, Twitter, Instagram, WhatsApp, Google, and LinkedIn
- Carrefour UAE
Education
Bachelor's degree - Archaeology
Ain Shams University
09.2011 - 06.2015
Skills
Team leadership
Accomplishments
- Improved Team Productivity: Increased team productivity by 20% within six months.
- Optimized Project Costs: Reduced project costs by 15% through strategic resource allocation.
- Delivered Projects Early: Successfully completed 10 projects ahead of schedule.
- Boosted Customer Satisfaction: Enhanced content creators scores by 25% through service improvements.
Online Profiles
LinkedIn: https://www.linkedin.com/in/abdelrhmanhosney/
Instagram: https://www.instagram.com/abdelrhmanhosniii/
Timeline
Community Manager
Carrefour UAE
02.2021 - 02.2023
Senior Live Operation Manager
TikTok
11.2019 - Current
Social Media Moderator
Huawei
06.2017 - 11.2019
Customer Service Representative
OSN
06.2016 - 05.2017
Customer Service Representative
Vodafone Egypt Telecommunications S.A.E.
03.2015 - 06.2016
Customer Service Representative
Samsung
02.2014 - 03.2015
Bachelor's degree - Archaeology
Ain Shams University
09.2011 - 06.2015
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