Summary
Overview
Work History
Education
Skills
Certification
ACTIVITIES
Software
Timeline
Hi, I’m

ABDERHMAN SHABAN

Senior Team Leader
Cairo
ABDERHMAN SHABAN

Summary

Results-driven Automotive Engineer with over 6 years of experience in automotive engineering workshop management, and customer service. Proven track record in diagnosing complex vehicle issues, leading repair and maintenance teams, and ensuring top-tier service quality. Expertise in implementing efficient workshop processes, optimizing resource allocation, and enhancing customer satisfaction. Strong problem-solving skills with a deep understanding of automotive systems and technologies. Adept at fostering a collaborative work environment and maintaining high standards of safety and quality.

Overview

6
years of professional experience
3
Certifications
1
Language

Work History

GB CORP

Senior Team Leader
06.2023 - Current

Job overview

  • Oversee Daily Operations: Manage day-to-day activities of the workshop to ensure smooth and efficient operations.
  • Team Management: Supervise and coordinate the work of technicians and staff, including hiring, training, and performance evaluations.
  • Quality Control: Ensure that all repair and maintenance work meets the highest quality standards and complies with safety regulations.
  • Process Improvement: Implement and refine workshop procedures and processes to improve efficiency, reduce downtime, and enhance service delivery.
  • Compliance and Safety: Ensure that the workshop adheres to health and safety regulations and industry standards.
  • Reporting: Prepare and present regular reports on workshop performance, including key metrics, financials, and operational issues.
  • Equipment Maintenance: Ensure that workshop equipment is regularly maintained and in good working condition.
  • Conflict Resolution: Address and resolve any conflicts or issues that arise within the team or with customers effectively and professionally.

CLUTCH AUTO

SERVICE ADVISOR
02.2022 - 06.2023

Job overview

  • Oversee Operations: Manage and coordinate the daily operations of the automotive center to ensure efficient service delivery and high customer satisfaction.
  • Customer Service: Address and resolve customer inquiries, concerns, and complaints professionally. Ensure a high level of customer service and satisfaction.
  • Financial Management: Monitor and manage the center’s budget, including tracking expenses and revenues. Implement cost-saving measures and ensure financial targets are met.
  • Process Improvement: Develop and implement strategies to improve operational efficiency, streamline processes, and enhance service delivery.
  • Sales and Marketing: Develop and execute marketing strategies to attract new customers and retain existing ones. Promote special offers and services to increase revenue.
  • Conflict Resolution: Address and resolve any conflicts or issues among staff or with customers efficiently and effectively.

(KARM ZOUNBAA) MERCEDES CENTER

SERVICE ADVISOR
03.2021 - 02.2022

SAYED GOLF CENTER FOR VW GROUP

WORKSHOP ENGINEER
12.2019 - 07.2021

Job overview

  • (PART TIME)

MAN TRUCK

WORKSHOP TEAM LEADER
08.2019 - 02.2021

Education

Faculty of Engineering

Bachelor of Engineering
01.2019

Skills

Technical Expertise

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Certification

2020 PMP Full Course

ACTIVITIES

Civil Society: 2019: Project Manager at "100 Smart Villages initiative" for teaching villages children the basics of programming and science. 2016: Project Coordinator at "Ebneha initiative" for Developing slums. 2012: Active member at "Science is power Campaign" with Life makers in Minya.

Software

English

Timeline

Senior Team Leader

GB CORP
06.2023 - Current

SERVICE ADVISOR

CLUTCH AUTO
02.2022 - 06.2023

SERVICE ADVISOR

(KARM ZOUNBAA) MERCEDES CENTER
03.2021 - 02.2022

WORKSHOP ENGINEER

SAYED GOLF CENTER FOR VW GROUP
12.2019 - 07.2021

WORKSHOP TEAM LEADER

MAN TRUCK
08.2019 - 02.2021

Faculty of Engineering

Bachelor of Engineering

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ABDERHMAN SHABANSenior Team Leader