Abdelrahman Magdy

• Managed staff hygiene records, ensuring compliance with health regulations.
  Maintained HACCP documentation to uphold food safety standards.
  Oversaw fridge temperature logs to guarantee proper food storage conditions.
• Streamlined bar ordering processes, minimising costs and waste.
• Conducted training for floor team to enhance bar skills (latte art, making Cocktail, Mocktails and full range of coffee beverages).
• Achieved 100% compliance in Dubai municipality and hygiene audits, earning Grade A Gold certificate, Achieving 100% compliance in audits with Hygiene Manager.
• Discussing with outlet manager points for operation enhancement to ensure smooth operations and increase average check.
• Making sure all the bar items following FIFO & All the operation following health and safety hygiene.
• Maintained and operated espresso machines, blenders,

commercial coffee brewers, coffee pots, and other equipment.

• Made and served 200+ café beverages per day with speed, quality, and consistency.
• Making sure all the bar items following FIFO & All the operation following health and safety hygiene.
• Making 4 bars ordering using iscala.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Advised customers on whole bean and bulk tea purchases, detailing origin, flavor, and pairing recommendations.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Prioritized drink requests while managing interruptions
• Developed and demonstrated skillful and creative latte art to engage customers.
• Cleaned counters, machines, utensils, and seating areas daily.

• Led morning shift, supervising team of baristas and overseeing operations
• Developed and introduced new beverage recipes, enhancing menu
• Conducted training sessions for junior baristas, focusing on brewing methods and customer service
• Managed inventory, ensuring optimal stock levels and ordering supplies as needed
• Ensured all staff adhered to company policies and food safety standards

• Specialized in preparing Starbucks' signature beverages, including seasonal drinks.
• Increased sales of seasonal beverages with special displays and promotions.
• Managed bar inventory and performed regular audits to ensure compliance with health regulations.
• Provided excellent customer service, resolving any complaints promptly and professionally.
• Assisted with store operations, including opening and closing procedures.

• Taking customers orders & Handling customers issues and complains like refund and food delaying ...etc.

• Selling Company products and making sure to upsell and cross sell.
• Achieve target and overachieve it.
• Solve all the issues and complains for customers.
• Strong negotiation skills with customers.