Abdullah Ahmed
Giza,GZ
Summary
Senior Operations and Integration Specialist with 5+ years of experience driving API integrations, partner enablement, and technical onboarding across 150+ food aggregators, POS providers, and 3PLs in the FoodTech industry. Skilled in troubleshooting, cross-functional coordination, and delivering scalable integration solutions. Proven success in building strong customer relationships with enterprise partners like Kaykroo to ensure satisfaction and operational excellence. Contributed to developing internal knowledge bases to improve process efficiency and team readiness. Currently advancing expertise in Product Management to help build user-focused, data-driven products.
Overview
8
8
years of professional experience
Work History
Senior Operations and Integration Specialist
Grubtech
Cairo, Egypt
01.2024 - Current
- Collaborated with Engineering and Product teams to resolve integration issues, translating customer needs into actionable user stories.
- Managed end-to-end POS integration with Grubtech’s platform, streamlining customer operations and scalability.
- Identified and troubleshooted integration blockers, enhancing onboarding efficiency and user experience.
- Led technical setup and configuration of customer integrations, ensuring successful linkage with online food channels.
Regional Senior POS Integration Specialist
DeliveryHero Talabat
Cairo, Egypt
02.2020 - 01.2024
- Managed POS integrations and onboarding for cloud kitchens and key accounts across MENA.
- Provided technical support for POS and KDS systems to ensure seamless operations.
- Acted as the main liaison between partners, integrators, and Engineering to resolve system issues.
- Supported partners with menu updates, content changes, and marketing activations.
- Coordinated logistics and communications with regional teams to enhance customer satisfaction.
Senior Medical Marketing Representative
Kemet Clinical Laboratories
Cairo, Egypt
11.2017 - 02.2020
- Promoted healthcare services to potential clients and medical institutions to drive business growth.
- Scheduled meetings, delivered presentations, and negotiated service agreements.
- Built and maintained client relationships to ensure satisfaction and repeat business.
- Collaborated with internal teams to align marketing and lead conversion strategies.
Education
Lean Six Sigma - Green Belt Certification - Operations Management
Six Sigma Academy Amsterdam (SSAA)
Cairo, Egypt 08.2023 - 10/2023
Bachelor of Science - Biotechnology
The Faculty of Agriculture, Cairo university
Giza, Egypt 08.2014 - 05/2019
Skills
- Microsoft Office Tools (Word, Excel, PowerPoint)
- Content Management System (CMS)
- CRM Systems (Salesforce, Hubspot, Zendesk)
- KDS Systems and POS
- API Integration & Testing (RESTful APIs, REST Assured)
- JSON handling for data exchange and API responses
- Cross-functional collaboration
- Adaptability in technology
Personal Information
- Date of Birth: 07/1996
- Gender: Male
- Nationality: Egyptian
Languages
Arabic
First Language
English
Advanced
C1
Spanish
Elementary
A2
Volunteer Experience
Volunteer Organizer – Dessert Technology Conference | Feb 2017 - Mar 2017
Cairo, Egypt | In collaboration with Hiroshima University
- Assisted in organizing an international scientific conference with participants from multiple global universities.
- Supported event logistics, guest coordination, and venue operations to ensure smooth execution.
Volunteer – Resala Charity Organization
Cairo, Egypt | Mar 2016 – Sep 2018
- Contributed to clothing and food distribution campaigns conducted across various regions of Egypt.
- Supported community outreach initiatives aimed at helping underprivileged families.
Volunteer Organizer – Introduction to Modern Sciences Course | Mar 2017 – Apr 2017
Cairo University, Cairo, Egypt
- Helped organize an educational event introducing modern science concepts to students and attendees.
- Managed participant coordination and event preparation tasks to ensure program success.
Timeline
Senior Operations and Integration Specialist
Grubtech
01.2024 - Current
Lean Six Sigma - Green Belt Certification - Operations Management
Six Sigma Academy Amsterdam (SSAA)
08.2023 - 10/2023
Regional Senior POS Integration Specialist
DeliveryHero Talabat
02.2020 - 01.2024
Senior Medical Marketing Representative
Kemet Clinical Laboratories
11.2017 - 02.2020
Bachelor of Science - Biotechnology
The Faculty of Agriculture, Cairo university
08.2014 - 05/2019