Overview
Work History
Education
Highlights
Project Experience
Extra-Curricular Activities
Timeline
Generic

ABDULLAH ALKHUZAI

390 Queens Quay, Toronto

Overview

8
8
years of professional experience

Work History

Senior Research Manager

Savanta
09.2022 - Current
  • Led more than 40 comprehensive research projects across diverse industries, from initial design to final presentation, ensuring high-quality outcomes at every stage.
  • Conducted advanced data analysis using statistical tools to extract actionable insights, directly influencing client strategies and business decisions.
  • Collaborated closely with clients to align research design with their objectives, serving as the primary point of contact to ensure seamless communication throughout the project lifecycle.
  • Provided expert guidance on research methodologies and strategies, tailoring approaches to meet specific client needs.
  • Mentored and trained junior researchers, enhancing team performance and fostering professional growth.

Customer Insights Analyst

Tonal
09.2021 - 09.2022
  • Analyze customer related datasets and identify major customer satisfaction drivers leading to 14% improvement in CSAT scores
  • Implement DSAT analysis strategy by analyzing customer comments and turning them into actionable insights which enhance both Installation and Customer Support experiences
  • Responsible for weekly, monthly, and quarterly deep-dives/reports on CSAT, RMA, Critical Escalations, and CS Inbound Volumes by analyzing millions of customer specific data points
  • Utilize Salesforce to extract customer related data to reduce membership pause and cancellation
  • Automate manual processes - data collection, data analysis, and reporting, to produce highly efficient reports and dashboards to enhance customer journey using Excel
  • Collaborate cross functionally with different teams to ameliorate customer journey from purchase to delivery and installation

Business / Data Analyst

Smartlink Telecom
02.2018 - 02.2021
  • Analyzed complex datasets regarding VoIP project using SQL and extracted valuable insights to increase sales by 20%
  • Proactively communicated and collaborated with stakeholders and clients to analyze and deploy project requirements while ensuring highest quality service
  • Explained complex technical terms and processes in clear non-technical manner to executives and/or clients
  • Leveraged Asana as a tool to manage projects and communicate with all stakeholders across different teams

Analytics Specialist

Bell Mobility
09.2016 - 11.2017
  • Identified, analyzed, and interpreted trends in complex data sets using SQL and Excel
  • Constructed and implemented data collection systems to optimize data quality and efficiency utilizing MicroStrategy and SQL
  • Developed dashboards using Tableau to present complex data in a simplified manner to narrate 'data-driven story easily'
  • Analyzed consumer trade area dynamics – based on customer postal code data, geo-demographic data, and spatial interaction data
  • Created panel surveys to understand consumer behavior and the likelihood of potential actions

Education

Diploma - Business Intelligence & Reporting Analyst

Montreal College of Information And Technology
Montreal
2016

Bachelor of Science - BEng: Electrical Engineering

McGill University
Montreal
2015

Highlights

  • Tools & Software: Microsoft Excel, PowerPoint, Word, MS SQL Server, Tableau, Salesforce, Snowflake, QlikView, Looker, MicroStrategy, and Asana
  • Computer Languages: JavaScript, Matlab, and SQL
  • Soft Skills & Qualities: Adaptable, Critical Thinker, Problem Solver, Quick Learner, Team Player, Listener, and Verbal Communicator
  • Data Collection: Customer Satisfaction Data (CSAT/DSAT), Customer NPS Data, Geographic, Demographic, and Psychographic Market Data, Panel Surveys, Micro-Solar System Data
  • Data Analysis: Brand health tracking, A/B testing, Concept testing, Consumer Behavior Analysis, Customer Journey Analysis, Geospatial Analysis, Ad-hoc Analysis

Project Experience

Telecommunications Market research - Bell Mobility

  • Conducted and analyzed panel (Monkey Survey) and telephone surveys to study the behavior of consumers depending on device brand preference
  • Performed demographic and geographic profiling to understand customer behavior and sentiment towards cell phone devices
  • Created an extensive report showcasing the importance of ethnic markets Canada wide

Societe de Transport de Montreal (STM)

Using the Microsoft BI Stack (SSIS, SSRS, and SSAS), SAS, and STM data as a source system, a full BI solution was built using Agile methodology

  • Extracted data from flat files, transformed, and loaded the data into SQL Server Database (ETL process) to build operational and analytical reports using SSRS

Extra-Curricular Activities

  • Highly interested in the stock and cryptocurrency markets
  • Voluntarily worked at hospitals to help improve Healthcare services for the less fortunate
  • Under-12 Soccer Assistant Coach. Men's A-league Soccer captain and top-scorer
  • Taekwondo black belt holder

Timeline

Senior Research Manager

Savanta
09.2022 - Current

Customer Insights Analyst

Tonal
09.2021 - 09.2022

Business / Data Analyst

Smartlink Telecom
02.2018 - 02.2021

Analytics Specialist

Bell Mobility
09.2016 - 11.2017

Diploma - Business Intelligence & Reporting Analyst

Montreal College of Information And Technology

Bachelor of Science - BEng: Electrical Engineering

McGill University

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ABDULLAH ALKHUZAI