Abdullah Feteeh
Customer service
Port Said
Summary
Dedicated Customer Service Agent with one year of experience. Shares outstanding interpersonal skills to boost sales and resolve queries. Delivers exceptional customer experience to build loyalty and retention.
Experienced IT specialist with focus on PC maintenance and technical support. Capable of resolving hardware and software issues, ensuring seamless operation through troubleshooting and preventative measures.
Skilled in providing comprehensive user support, enhancing overall system performance and reliability.
Possesses a very good vision of HTML and CSS, with a passion for using these skills to create visually appealing and functional web solutions.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Service Agent
BloxBoom
03.2024 - Current
- Assisted customers with inquiries, providing timely and effective support through various channels
- Resolved customer issues and provided product information to ensure satisfaction
- Collaborated with the BloxBoom Support Team to maintain high service standards
- Managed customer feedback to help improve service offerings and product experience
- Resolved technical issues to improve customer experience.
- Utilised product knowledge to provide accurate information to customers.
- Offered prompt solutions to maintain customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Computer Maintenance Specialist
Freelance
Port Said
04.2016 - 12.2023
- Troubleshoot and resolve hardware and software issues for personal and business clients
- Perform system installations, upgrades, and maintenance for various operating systems and devices
- Provide technical support and consulting to optimize performance and ensure security
- Train clients on best practices for system use and maintenance
- Resolved technical issues promptly, enhancing overall system performance.
- Diagnosed hardware faults accurately to minimise downtime.
Education
Bachelor's Degree - Specific Education
Portsaid University
Port Said 11.2019 - 06.2024
Skills
PC maintenance
Certification
Certificate of Completion in Project Management
Languages
Arabic
English
Timeline
Customer Service Agent
BloxBoom
03.2024 - Current
Bachelor's Degree - Specific Education
Portsaid University
11.2019 - 06.2024
Computer Maintenance Specialist
Freelance
04.2016 - 12.2023
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