Team supervision
Teamwork and collaboration
Work planning
Team motivation
Problem-solving
Mentoring
Abdullah Hussain
Team Leader Operations
Cairo
Summary
Dynamic team leader with a proven track record at Concentrix, excelling in team motivation and quality improvement. Expert in coaching and mentoring, I enhanced team productivity through effective work planning and problem-solving strategies. Committed to fostering collaboration and achieving shared goals, I drive results while developing future leaders.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Team Leader
Concentrix
Giza, Giza
02.2025 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Team rank 5 of 27 teams on the floor from the first month with a whole team new higher members
SME
Concentrix
10.2024 - 02.2025
- Continually pursued professional development opportunities to stay current with educational trends and research, ensuring high-quality instruction for all students.
Travel Advisor
Concentrix
01.2024 - 10.2024
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Collaborated with suppliers to negotiate competitive rates and exclusive deals for clients.
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
Social Media Specialist
Elborg Lab
02.2019 - 08.2023
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Book for the customers the radiology and tests with the doctors at the lab tell them the precautions they needs to follow in order to do the test
Education
Bachelor's Degrees in Language And Literature - Languages
Ain Shams
Cairo, Egypt 04.2001 -
Skills
Timeline
Team Leader
Concentrix
02.2025 - Current
SME
Concentrix
10.2024 - 02.2025
Travel Advisor
Concentrix
01.2024 - 10.2024
Social Media Specialist
Elborg Lab
02.2019 - 08.2023
Bachelor's Degrees in Language And Literature - Languages
Ain Shams
04.2001 -
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