ABDULLAH ISMAIL
Infrastructure Tech Lead
Helwan
Summary
Experienced in leading technical teams to achieve project milestones and deliverables. Utilizes advanced problem-solving techniques to drive innovation and enhance efficiency. Possesses strong knowledge of software architecture and agile methodologies, ensuring the development of robust and scalable solutions.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
11
11
Certifications
2
2
Languages
Work History
Infrastructure Tech Lead
Global Brands Group
03.2023 - Current
- Company Overview: Designing and implementing robust IT infrastructure solutions to meet the Customer's needs
- Ensuring scalability, reliability, and security of infrastructure components
- Providing advanced technical support and troubleshooting for complex infrastructure issues
- Staying updated with the latest technologies and best practices in infrastructure management
- Leading infrastructure projects from planning to execution, ensuring timely delivery and adherence to budgets
- Coordinating with cross-functional teams to ensure seamless integration of infrastructure solutions
- Ensuring compliance with industry standards and regulatory requirements
- Communicating effectively with stakeholders to understand their needs and provide appropriate infrastructure support
- Developing and maintaining disaster recovery plans to ensure business continuity
- Designing and implementing robust IT infrastructure solutions to meet the Customer's needs
Team Leader
Information Technology of Egypt Corporation
11.2020 - 02.2023
- Company Overview: Direct and coordinate a team of tech support specialist's technicians
- Prioritize IT-related problems as they come into specialist technicians and escalate when necessary
- Assign problems/tasks to tech support specialists
- Regularly analyze and review logs to determine if problems are imminent and develop solutions before, they occur
- Analyze situations and determine resources needed to solve them
- Make decisions quickly, often with limited information
- Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas
- Ensure ongoing training for tech support staff; advise tech support staff on career planning; maintain and analyze
- Analyze, design and implement SharePoint, SCCM, SCOM and SQL Server
- Direct and coordinate a team of tech support specialist's technicians
Technology Specialist
Information Technology of Egypt Corporation
07.2014 - 11.2020
- Company Overview: Conduct assigned Professional and End-Users Training courses
- Participate in deployment projects undergone by the Company
- Ensure the efficiency and stability of the Internal Company LAN
- Ensure End-Users are supported quickly and efficiently
- Perform Products testing, and pilot for clients.
- Participate in implementations, upgrades and conversion projects
- Understand and clearly document client's business requirements
- Provide specialized Technical Support to Clients
- Conduct assigned Professional and End-Users Training courses
Fresh Graduate Program Member
Information Technology of Egypt Corporation
07.2014 - 01.2015
- Company Overview: FG Learning Track: MS Windows Server 2012, MS Exchange Server 2013, MS Lync Server 2013, MS SCCM Server 2012, MS SharePoint Server 2013, Office 365, MS Azure fundamentals
- FG Learning Track: MS Windows Server 2012, MS Exchange Server 2013, MS Lync Server 2013, MS SCCM Server 2012, MS SharePoint Server 2013, Office 365, MS Azure fundamentals
Microsoft Net Developer
Byat EL-Khebra Group
12.2011 - 06.2014
- Company Overview: Establishing a detailed program specification through discussion with clients
- Clarifying what actions the program is intended to perform
- Breaking down program specification into its simplest elements and translating this logic into a programming language
- Working as part of a team, which may be established purely for a particular project to write a specific section of the program
- Combining all elements of the program design and testing it
- Reacting to problems and correcting the program as necessary
- Conducting testing and installing the program into production
- Updating, repairing, modifying and developing existing software and generic applications
- Establishing a detailed program specification through discussion with clients
Education
Bachelor's Degree - Information Technology
The Higher Institute For Advanced Studies & Computer
Al Haram, GZ 01.2007 - 12.2011
Skills
Active Directory
SCCM
SCOM
Windows Server
SharePoint Server
SharePoint Online
SQL Server
Certification
MCSA – Windows Server 2012
Timeline
Infrastructure Tech Lead
Global Brands Group
03.2023 - Current
Team Leader
Information Technology of Egypt Corporation
11.2020 - 02.2023
Technology Specialist
Information Technology of Egypt Corporation
07.2014 - 11.2020
Fresh Graduate Program Member
Information Technology of Egypt Corporation
07.2014 - 01.2015
Microsoft Net Developer
Byat EL-Khebra Group
12.2011 - 06.2014
Bachelor's Degree - Information Technology
The Higher Institute For Advanced Studies & Computer
01.2007 - 12.2011
MCSA – Windows Server 2012
MCSE – Server Infrastructure
MCSE – SharePoint
MCPS – Microsoft Certified Professional
MCSA – Office 365
MCT
Power Platform Fundamental
Microsoft Certified: Data Analyst Associate
Microsoft Certified: Power Platform Fundamentals
MCSE – Cloud Platform and Infrastructure – Certified 2016
Certified Data Management Professional (cdmp)
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