Abdullah Nageh Ghazy
Cairo
Summary
Experienced professional with a diverse background in property consulting, customer service, and IT infrastructure management. Proven expertise in managing servers, networks, and hardware to ensure seamless operations and system reliability. Achieved consistent success in exceeding sales quotas, fostering strong client relationships, and leading teams to accomplish objectives. Skilled in system troubleshooting, analytical problem solving, and strategic decision making to drive performance and deliver measurable results. Seeking a long term role with opportunities for growth and advancement.
Overview
4
4
years of professional experience
Work History
Operation
Teleperformance
01.2024 - 12.2024
- Achieved the End User Critical, Business Critical, Customer Critical in US and Canada market for IT communications industry
- Maintained customer satisfaction ratings of 94.87% per month
- Listened and responding appropriately in all interactions with consumers to establish rapport while performing a full range of customer service and technical support functions
- Handling high volume of calls and answering the customers about billing, service plans, sales, technical and credit card transactions
- Troubleshooted and resolved complex customer issues, escalating it to high department to ensure timely and effective resolution as needed
- I got promoted to an L2 position and was recommended by my supervisor and ACM to work as nesting support
Property Consultant
Clematis
06.2023 - 12.2023
- Coordinate handover process on site including snagging and de snagging for office units and ensuring the financial and legal clearance process is executed according to the sales lease agreement
- Ensure occupancy levels of tenants and owners in the business district are in line with approved percentages through: Work closely with the RESICOM leasing team in receiving and attending on site inspection survey requested from tenants, owners and their consultants concerning unit specification and possible modification
Property Consultant
Insight
10.2022 - 05.2023
- Managing CRM data to personalize interactions with clients
- Work on Facebook marketplace to find brokers and share information about homes for sale, facilitating the buying and selling process in the real estate market
- Build a friendly relationship with clients to process of attracting and converting prospective buyers or sellers into clients interested in purchasing or selling property
Senior Sales
White Investment
02.2022 - 08.2022
- Handling a variety of administrative and clerical duties in a fast-paced Real Estate
- Assisted Realtors and Brokers with the distribution of materials
- Advise buyers during home-visits and inspections
- Advocate for clients during sales negotiations
- Communicate with all involved parties in a timely and professional manner
Property Advisor
Address Investment
04.2021 - 12.2021
- Helping the clients overcome challenges when looking for a new home
- Developed and fostered strong relationships with clients by working to provide the best real estate experience possible
- Effectively utilized web-based tools to manage a database of customers and prospects
- Manage and schedule appointments to show homes, and arrange meetings between buyers and sellers
Education
Bachelor's Degree - Faculty of Management Information System
Modern Academy
New Cairo, Cairo05.2024
Skills
- MS Office
- CRM
- Relationship building with a twist
- Managing ambiguity
- Troubleshooting
- Networking
- Virtualization
- Technical problem solving and analysis
Languages
Arabic, English
Native language
Personal Information
- Date of Birth: 01/17/03
- Nationality: Egyptian
- Marital Status: Single
Military status
Exemption
Timeline
Operation
Teleperformance
01.2024 - 12.2024
Property Consultant
Clematis
06.2023 - 12.2023
Property Consultant
Insight
10.2022 - 05.2023
Senior Sales
White Investment
02.2022 - 08.2022
Property Advisor
Address Investment
04.2021 - 12.2021
Bachelor's Degree - Faculty of Management Information System
Modern Academy
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