Abdullah Sawma

• Identified and reported on utilization patterns to enhance quality of service delivery.
• Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
• Worked with internal matrix partners to triage issues and submit work requests.

Facilitating used cooking oil collection in Giza and Alexandria cities.

• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
• Responsible for overall operations happening during my shift.

• Acquired directly over 70 suppliers.
• Participated in arranging offers for campaigns.

• Supported in the implementation of offline promotional and engaging strategies to improve drivers’ retention rates across all channels by 10%.
• Worked with related teams in prioritizing improvements areas of drivers experiences.
• Participated in organizing and automating drivers targeted communication over Careem in Egypt using Braze.
• Managed logistics and operations of Careem/TOTAL partnership. Participated also in other partnerships negotiations, operations and metering impact on drivers’ loyalty and retention.
• Organized and participated in organizing Careem offline meetups with drivers.

• Analyzed Careem suppliers inquiries, identified inefficiencies in existing processes, and automated the online replies within a certain SLA, enhancing overall customer experience.
• Trained new Careem suppliers and facilitated their first month experience as Careem supplier.
• Executed offline ushering campaigns that has contributed by 10% of the monthly acquisition.

• Face to face coaching for drivers and educating them points of inquiries.
• Replying to inquiries they send online.
• Resolved conflicts and negotiated agreements between captains & customer in order to reach win- win solutions to disagreements and clarify misunderstandings.