My future plan is to continue my education and pursue a degree in business I plan to use this degree to start my own business and become an entrepreneur I also plan to travel the world and experience different cultures Finally, I want to give back to my community by volunteering and helping those in need
Abdulrahman Swillem
Accountant | Banker | Senior Customer Service Agent | Senior Sales Agent
Cairo,C
Summary
A highly motivated and organized professional with over 5 years of experience in customer service, sales, and operations. Proven track record of success in developing and implementing effective strategies to increase customer satisfaction, boost sales, and improve operational efficiency. Possesses excellent communication skills, strong problem-solving abilities, and the ability to work independently or as part of a team. Committed to providing exceptional customer service and creating positive customer experiences.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
VIP Customer Senior Advisor
Etisalat Global Services
6 Octoper
04.2022 - 01.2023
- VIP customers , Actors, singers, soccer players, broadcasters, board members, ambassadors
Customer Service Agent
Etisalat Global Services
6 October
08.2021 - 03.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Applied strong communication and negotiation skills regarding refunds and make offers.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service..
Nursing Observer
Egyptian Red Crescent
Zagazig
01.2021 - 01.2023
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
Logistics Specialist
Fadilia Foundation
Cairo
12.2020 - 03.2022
- Monitored all project inventory to ensure stock levels and databases were updated.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Developed and implemented performance improvement strategies and plans for promoting continuous improvement.
Founder
Al-Fath Group
Minya EL-Qamh
10.2019 - Current
- Managed day-to-day business operations
- Completed daily cash functions like payroll, and wage allocations, donating, and all types of cash and banking reconciliations.
- Increased brand awareness by developing technical and non-technical marketing collateral and presentations.
Survey Collection Officer
GISR Institution for Survey Research
Zagazig
10.2020 - 12.2020
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Junior Sales Agent
American chamber ( USSD )
Zagazig
08.2019 - 07.2021
- Offered advice and assistance for at least 6k Students, paying attention to special needs or wants.
- Liaised with Students, to better understand thire needs and recommend appropriate solutions.
- Answered more than 3k Students telephone calls promptly to avoid onhold wait times.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Cultivated Students loyalty, promoted repeat Students.
- Corrected any data entry error to prevent later issues such as duplication or data degradation ( IT Field ).
- Championed volunteer achievements and drove performance through incentives.
- Coordinated ongoing technical training and personal development classes for Coordinated ongoing technical training and personal development classes for more than 200 employ.
- Conducted community workshops for at least 1500 students to promote different programs and educate the public on available services.
Internship
National Bank of Egypt
Minya EL-Qamh
06.2019 - 09.2019
- Opened, accounts for at least 9K customers and encouraged them to sign up for new services.
- Worked directly with clients investing minimum of 3M pound by issuing various kinds of investment certificates for more than 6K customers
- Developed tailored solutions to meet individual banking needs regarding ATM cards for more than 30 clients per day.
- Communicated friendly and professionally with customers to prospect for new investments through networking, community outreach and clients referral .
- Provided advice on different bank products and financial options.
Coordinator
Shoaa Al-Khair Convoy
Egypt
03.2018 - 08.2021
- Coordinated and executed all elements of Convoy events including logistics, budgets , venue selection, activity planning, transportation, and entertainment.
- Kept projects on schedule by managing deadlines and adjusting workflows as needed.
- Oversaw expenditures and manage budgets.
- Oversaw logistics for Development projects with minimal input.
- Cooperating with Egyptian Food Bank in preparing and distributing food cartons.
Education
Bachelor Of Accounting - Accounting
Zagazig University
Egypt - Zagazig 07.2017 - 07.2021
Skills
MS Office
Additional Information
Marital status : Single
Military service : Exempt
The educational trip : in the Kingdom of Saudi Arabia and Egypt
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
VIP Customer Senior Advisor
Etisalat Global Services
04.2022 - 01.2023
Customer Service Agent
Etisalat Global Services
08.2021 - 03.2022
Nursing Observer
Egyptian Red Crescent
01.2021 - 01.2023
Logistics Specialist
Fadilia Foundation
12.2020 - 03.2022
Survey Collection Officer
GISR Institution for Survey Research
10.2020 - 12.2020
Founder
Al-Fath Group
10.2019 - Current
Junior Sales Agent
American chamber ( USSD )
08.2019 - 07.2021
Internship
National Bank of Egypt
06.2019 - 09.2019
Coordinator
Shoaa Al-Khair Convoy
03.2018 - 08.2021
Bachelor Of Accounting - Accounting
Zagazig University
07.2017 - 07.2021
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