Abdulrhman Elakshar
U.A.E: DUBAI
Summary
I am a dedicated, proactive, and experienced individual who is consistently looking for opportunities that will help me gain experience, grow as an individual, and go higher in my career ladder. By continually enhance me knowledge and skills, I seek to provide the best quality service. I work well in teams and individually; In addition, I can firmly and accurately assess a task and accomplish it.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Concentrix
cairo, giza
12.2022 - 04.2024
- handled outbound and inbound calls and maintained relationship with comstomer
- Developed and executed strategies to increase brand visibility and customer engagement
- Coordinated with vendors and contractors to ensure timely and cost-effective project completion
- Analyzed market trends and adjusted campaigns to maximize impact.
Call Centre Operator
American University in the Emirates (AUE)
01.2022 - 08.2022
- Conducted outbound and inbound calls
- Handled chats, emails and online inquires whilst updating the social media channels
- Handled the data entry and log-ins by liaising with different departments
- Contacted and enrolled potential students while also organizing their schedules accordingly.
Leasing Agent Temp
Dubai Asset Management
07.2020 - 12.2020
- Conducted outbound calls with regards to sale of properties
- Fulfilled the clients’ inquiries about all the requirements in regards to the leasing and purchasing of properties
- Underwent trainings and unit rotation in order to have a wide experience of the entity’s real estate criteria.
Contact Centre Team Leader
Shokri Hassan Trading Co. (LLC)
01.2019 - 03.2019
- Delegated tasks to the team accordingly and assessed the KPIs
- Worked closely with the quality team in terms of the call centre management and NPS
- Issued the delivery dates between the orders to avoid delays in delivery and create a smooth flow of arrival
- Maintained customers’ rapport and satisfaction by ensuring the products arrive in the best presented quality
- Managed the financials aspect (e.g.: cash out) of the company.
Escalation and Social Networking Agent
WADI.com
11.2017 - 07.2018
- Managed customers’ issues and helped resolve it through the preferred mode of contact
- Managed the confirmations and cancelations of the customers’ orders effectively
- Advertised the company’s new offers through the social media
- Operated the inbound and outbound calls.
Sales and Promotion Agent
Masafi
12.2016 - 02.2017
- Handled the launch of the following product and advertised it: FRUITSSS
- Handled the distribution of the product to the customers in various locations along with the nutritional advice
- Used social media channels to market the launch of the new product as well as other existing featured products.
Sales Agent
Carrefour
07.2016 - 11.2016
- Introduced customers to the newly released electronics and distributed relevant information
- Achieved a high growth in sales which enhanced the team’s target sales benchmark
- Secured costumers’ loyalty by providing a thorough explanation of the products and maintaining follow-ups.
Sales Agent
Ralph Lauren Apparel
04.2015 - 05.2015
- Briefed customers of the new launch of perfumes and assisted them with any form of support required
- Handled the cashing out and refunds accordingly.
Education
Bachelor of Business Management -
06.2020
High School Diploma -
06.2014
Skills
- Bilingual: English (Professional level), Arabic (Native)
- Computing skills: Microsoft Applications, Maximo Application Suite, CRM, Zendesk Support, Yardi, FACTS Software
- Communication, teamwork, and organization skills
- E-commerce and social media advertising
Personal Information
- Date of Birth: 07/09/97
- Nationality: Egypt
Extracurricular Activities
Dubai Sports Council, 01/2017, 03/2017, Volunteer Experience, Participated in the Iron Man running marathon., Organized the snack table and distributed the healthy meals, drinks, and the jackets to the runners. Dubai Silicon Oasis Authority, 02/2017, Volunteer Experience, Organized children’s events and created a fun atmosphere for them., Conducted a reading session to the children and educated them in terms of the meanings of words. Community Development Authority, 02/2016, Volunteer Experience, Organized a horseback riding training program by taking care of the children with determinants., Attended lectures related to the society and the environment we strive to create.
Hobbies and Interests
- Travelling.
- Attending events and socializing with people.
- Staying up to date with latest trends and tools.
Accomplishments
Extra Curriculum Activities:
Dubai Sports Council from January 2017 to March 2017. Volunteer Experience
• Participated in the Iron Man running marathon.
• Organized the snack table and distributed the healthy meals, drinks, and the jackets to the runners.
Dubai Silicon Oasis Authority in February 2017. Volunteer Experience
• Organized children’s events and created a fun atmosphere for them.
• Conducted a reading session to the children and educated them in terms of the meanings of words.
Community Development Authority in February 2016. Volunteer Experience
• Organized a horseback riding training program by taking care of the children with determinants.
• Attended lectures related to the society and the environment we strive to create.
Timeline
Customer Service Supervisor - Concentrix
12.2022 - 04.2024
Call Centre Operator - American University in the Emirates (AUE)
01.2022 - 08.2022
Leasing Agent Temp - Dubai Asset Management
07.2020 - 12.2020
Contact Centre Team Leader - Shokri Hassan Trading Co. (LLC)
01.2019 - 03.2019
Escalation and Social Networking Agent - WADI.com
11.2017 - 07.2018
Sales and Promotion Agent - Masafi
12.2016 - 02.2017
Sales Agent - Carrefour
07.2016 - 11.2016
Sales Agent - Ralph Lauren Apparel
04.2015 - 05.2015
American University in The Emirates - Bachelor of Business Management,
American International School - High School Diploma,
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