Hi, I’m
Abeer Osama
Real Estate Agent
Egypt,EGY
Summary
With 8 years of dedicated experience as a real estate agent and having freelanced with my own agency, I have honed my skills in property sales, client relations, and market analysis. My passion for matching clients with their dream homes and my commitment to excellence have consistently driven successful transactions and long-term client satisfaction.
Overview
14
years of professional experience
Work History
International Nursery Pre Kindergarten Egypt, Cairo
English Teacher
02.2010 - 12.2013
Job overview
- Follow the teaching plan
- Teach alphabet
- Teach numbers
- Teach personal, social and emotional skills
- Use and organise learning material and resources
- Use songs, stories and games to motivate children to participate
- Regularly communicate with parents
- Determine children that need extra work
- Evaluate children's performance and progress
- Adhere to teaching standards and safety regulations
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Raya Contact CenterEgypt, Cairo
Call Center Quality Analyst
03.2014 - 12.2015
Job overview
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Completing call notes and call reports as necessary
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Own BusinessEgypt, Cairo
Real Estate Sales Agent
01.2016 - Current
Job overview
- Generating client leads to buy, sell, and rent a property.
- Counseling clients on market conditions, prices, and mortgages.
- Developing a competitive market price by comparing properties.
- Creating lists for real estate sale properties, with information location, features, square footage, etc.
- Showing properties to potential buyers and renters.
- Presenting purchase offers to sellers.
- Facilitating negotiations between buyers and sellers.
- Reviewing purchase contracts to ensure terms are met.
- Promoting properties with ads, listings, and open houses.
- Preparing loyalty contracts, purchase agreements, rental agreements, deeds, and other documents for each real estate transaction.
- Maintaining your real estate license and knowledge.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
Faculty of Commerce English SectionEgypt, Asuiot
Bachelor Of Commerce English from Accounting
Skills
Communication Skills
Understanding Social Cues
Integrity
Ability to Negotiate
Active Listening Skills
Problem-Solving Skills
Patience
Tech Savviness
Knowledge of the Industry
Familiarity with the Local Area
Great Work Ethic
Understanding of Architecture
People Skills
Time Management Skills
References
Available upon request
Languages
English
Intermediate (B1)
Timeline
Real Estate Sales Agent
Own Business
01.2016 - Current
Call Center Quality Analyst
Raya Contact Center
03.2014 - 12.2015
English Teacher
International Nursery Pre Kindergarten
02.2010 - 12.2013
Faculty of Commerce English Section
Bachelor Of Commerce English from Accounting