ِAbd Elfattah Ibrahim

• Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
• Delivering prompt, professional solutions for customer inquires
• Working to meet immediate goals of customer interaction
• Hiring, training and managing customer service staff in best consumer service practices
• Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers
• Suggesting improvements to customer service to higher management and staff
• Implementing improvements to customer service

- Present, promote and sell products/services using solid arguments to existing and prospective customers.

- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.

- Establish, develop and maintain positive business and customer relationships

- Reach out to customer leads through cold calling.

- Expedite the resolution of customer problems and complaints to maximize satisfaction.

- Achieve agreed upon sales targets and outcomes within schedule.

- Coordinate sales effort with team members and other departments.

- Analyze the territory/market’s potential, track sales and status reports.

- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

- Keep abreast of best practices and promotional trends.

- Continuously improve through feedback.

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