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Having over 23 years of diverse experience in multinational companies, including 20 years in the telecommunications industry and 16 years specializing in External Affairs Management, I bring deep expertise in navigating complex regulatory landscapes and building strategic relationships.
My core areas of specialization include, but are not limited to, Government Affairs, Regulatory Affairs, Public Policy, Stakeholder Management, Organizational Development, and External Environment Management.
I hold a Master of Business Administration (MBA) in Business Administration and Management from The Arab Academy for Management, Banking and Financial Sciences. I am passionate about creating value through impactful public-private collaboration and driving policy initiatives that support sustainable growth.
• Cultivated strategic relationships with NTRA, MCIT, and key governmental ministries to secure preferential regulatory outcomes for Telecom Egypt.
• Led high-level engagement with army and national security entities, ensuring the timely execution of critical infrastructure projects.
• Managed the entire process of mobile site acquisition, permitting, and rollout, enhancing operational efficiency.
• Oversaw the Hayah Karima project, leading the deployment of mobile towers and fiber connectivity in underserved areas.
• Negotiated and executed contracts with landowners and government authorities, focusing on compliance, risk mitigation, and service-level agreements.
• Directed a cross-functional team, responsible for hiring, coaching, and performance evaluations based on KPI-driven metrics.
• Prepared and delivered executive-level reports and briefings to top management and government stakeholders to maintain transparency and strategic alignment.
• Developed and implemented strategic government affairs policies in line with organizational goals and regulatory changes.
• Maintained trusted relationships with government officials, regulators, and external stakeholders to advocate for Telecom Egypt's interests.
• Monitored legislative and regulatory developments, conducting impact assessments to inform corporate strategy.
• Coordinated with internal departments to ensure adherence to all government laws and regulatory requirements.
• Acted as the organization's representative in government hearings, policy meetings, and public forums, articulating company positions effectively.
• Provided strategic advice to senior leadership on policy trends, developing proactive engagement strategies to mitigate risks and capitalize on opportunities.
• Established and maintained strategic relationships with government entities to support Vodafone Egypt's network expansion and service revenue growth.
• Served as the primary liaison between Vodafone Egypt and various governorates, ministries, and government agencies, optimizing network footprint.
• Successfully obtained site permits and secured army approvals essential for Vodafone Egypt’s operations.
• Directed a governmental affairs team, focusing on meeting KPIs while fostering a culture of knowledge sharing and continuous improvement.
• Ensured compliance and acquisition of necessary permits for the establishment and operation of retail shops.
• Oversaw the retention process for existing sites, ensuring uninterrupted service and operations.
• Managed vendor relations and oversaw site installation procedures, ensuring adherence to project specifications and standards.
• Led project management initiatives, emphasizing budget adherence, target achievement, and revenue maximization.
• Demonstrated a strong commitment to achieving company goals and strategies through diligent work and effective team leadership.
• Leveraged established industry relationships to drive new business development initiatives.
• Exceeded sales objectives through strategic planning and execution.
• Managed a diverse portfolio of accounts with professionalism and tailored client engagement strategies.
• Delivered persuasive presentations to high-level executives, effectively communicating value propositions.
• Monitored sales metrics to identify trends and opportunities for business growth and improvement.
• Managed customer inquiries and complaints with a focus on maintaining high satisfaction levels.
• Demonstrated exceptional problem-solving abilities, particularly with new handset technologies.
• Conducted thorough follow-ups on critical issues to ensure resolution and customer satisfaction.
• Led a high-performing customer care team, fostering an environment of professionalism and productivity.
• Monitored and strived to achieve key performance indicators (KPIs) for customer service excellence.
• Managed client and supplier accounts using specialized accounting software to ensure efficient operations.
• Prepared comprehensive financial monthly closing reports to accurately reflect business performance.
• Presented critical financial data to managers, investors, and other stakeholders to inform strategic decisions.
• Maintained precise financial records in compliance with accounting standards and regulations.
• Assisted in the decision-making process by preparing detailed budgets and financial forecasts to support management objectives.
Governmental Affairs
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