Adel Alqatamin
Amman - Jordan
Summary
Highly motivated and results-oriented professional with a unique blend of accounting expertise and exceptional customer service skills. Proven ability to ensure financial accuracy, analyze data, and build rapport with clients. Eager to leverage this well-rounded skillset to contribute to the success of a growing organization.
Overview
7
7
years of professional experience
Work History
Customer Service
The Housing Bank
Tafela
06.2024 - Current
- Provided customer service to bank customers, addressing questions and concerns in a professional manner.
- Responded to customer inquiries via phone, email, and in-person transactions.
- Verified customer identification information with the applicable documents according to bank policies.
- Created detailed reports for customer service related issues.
- Facilitated sales through outstanding customer service and satisfaction.
Bank Teller
The Housing Bank
Tafela
01.2020 - 05.2024
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
Accountant
Rumeli International Schools
Istanbul-Turkey
09.2018 - 06.2019
- Manage all accounts, including bookkeeping.
- Administer payroll for all school employees in coordination with Human Resources, including all appropriate deductions.
- Support Finance & HR Specialist with Variable Tuition including providing budget, historical data, and answering questions as needed
- Administer, maintain, and reconcile all banking and petty cash accounts.
- Issue necessary cash and check settlements of school liabilities.
- Administer and record all invoices and all payments in accordance with procedures.
- Prepare monthly bank reconciliations
Accountant
The General Directorate of the Gendarmerie
Amman
04.2017 - 07.2017
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Processed payrolls through ADP software ensuring accuracy of employee data as well as compliance with federal and state laws and regulations.
Education
Master of Science - Economics And Digital Financing.
Tafila Technical University
Tafila - Jordan01-2024
Associate of Science - CPA
KPMG
Amman03-2016
Bachelor of Science - Accounting
Tafila Technical University
Tafila - Jordan01-2015
High School Diploma -
Prince Hassan Shcool
Tafila - Jordan01-2012
Some College (No Degree) -
The Housing Bank Training Center
AmmanSkills
- Microsoft Office (Word, Excel, Access and PowerPoint)
- Time Management
- Communication Skills & Teamwork
- Self- motivated and confident in working independently and as a team member
- Strong attention to details
- Personal Effectiveness
- Leadership Skills
Languages
Arabic
First Language
English
Advanced (C1)
C1
Turkish
Upper Intermediate (B2)
B2
Accomplishments
- Awarded a Master's degree in Economics and Digital Finance, with a thesis titled "The Digital Economy and Its Impact on Governance Mechanisms: An Applied Study in Commercial Banks." Graduated with Distinction, achieving a remarkable GPA of 90.18.
References
References available upon request.
Timeline
Customer Service
The Housing Bank
06.2024 - Current
Bank Teller
The Housing Bank
01.2020 - 05.2024
Accountant
Rumeli International Schools
09.2018 - 06.2019
Accountant
The General Directorate of the Gendarmerie
04.2017 - 07.2017
Master of Science - Economics And Digital Financing.
Tafila Technical University
Associate of Science - CPA
KPMG
Bachelor of Science - Accounting
Tafila Technical University
High School Diploma -
Prince Hassan Shcool
Some College (No Degree) -
The Housing Bank Training Center
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