Adel Mohamed
Operations Head
Summary
Dynamic operations leader with a proven track record at Rubaiyat and couger compnay driving revenue growth and enhancing customer satisfaction through strategic business development and effective relationship building. Skilled in budget administration and performance improvement, I excel in coaching teams to achieve operational excellence and foster a culture of continuous learning.
Overview
8
8
years of professional experience
Work History
Operations Head
Ego
01.2019 - 02.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
GM
Cougar
03.2017 - 01.2018
- Conducted comprehensive competitor analyses to identify market trends and capitalize on emerging opportunities.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Enhanced employee retention, providing ongoing training and development opportunities.
- Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients.
- Championed staff performance recognition initiatives, promoting a culture of continuous learning and professional development within the organization.
- Negotiated favorable contracts with suppliers, securing competitive pricing without compromising on product quality or service delivery standards.
- Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
- Drove revenue growth through the execution of targeted marketing campaigns designed to attract new clientele.
- Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Fostered a positive work environment to improve team morale and productivity levels.
- Strengthened brand awareness through the development of engaging promotional materials and online presence management.
- Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
- Led organizational restructuring efforts aimed at improving overall efficiency and costeffectiveness.
- Increased market share through strategic partnerships and alliances with complementary businesses in the industry.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
GM
Ben Soliman
04.2024 - 02.2025
Education
Navigation
Arab Martim Accadmy
Alexandria Skills
Consistently meet goals
Relationship building
Coaching and mentoring
Food preparation and safety
Client account management
Deadline-oriented
Effective leader
Budget development
Efficient multi-tasker
Operations management
Performance improvement
Project Management
Business Development
Exceptional interpersonal communication
Verbal and written communication
Sales expertise
Budget administration
Product development
Budgeting
Staff training/development
Recruitment
Inventory management
Employee reviews
Timeline
GM
Ben Soliman
04.2024 - 02.2025
Operations Head
Ego
01.2019 - 02.2024
GM
Cougar
03.2017 - 01.2018
Navigation
Arab Martim Accadmy