Adel Mohamed

Operations Head

Ego

01.2019 - 02.2024

Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Supervised operations staff and kept employees compliant with company policies and procedures.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and implemented strategies to maximize customer satisfaction.

GM

Cougar

03.2017 - 01.2018

Conducted comprehensive competitor analyses to identify market trends and capitalize on emerging opportunities.
Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
Enhanced employee retention, providing ongoing training and development opportunities.
Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients.
Championed staff performance recognition initiatives, promoting a culture of continuous learning and professional development within the organization.
Negotiated favorable contracts with suppliers, securing competitive pricing without compromising on product quality or service delivery standards.
Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
Drove revenue growth through the execution of targeted marketing campaigns designed to attract new clientele.
Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.
Reduced costs with thorough budget analysis and strategic financial planning.
Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
Fostered a positive work environment to improve team morale and productivity levels.
Strengthened brand awareness through the development of engaging promotional materials and online presence management.
Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
Led organizational restructuring efforts aimed at improving overall efficiency and costeffectiveness.
Increased market share through strategic partnerships and alliances with complementary businesses in the industry.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Implemented operational strategies and effectively built customer and employee loyalty.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Formulated policies and procedures to streamline operations.
Managed budget implementations, employee evaluations, and contract details.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Trained and guided team members to maintain high productivity and performance metrics.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Managed purchasing, sales, marketing and customer account operations efficiently.
Interacted well with customers to build connections and nurture relationships.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Reduced operational risks while organizing data to forecast performance trends.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

GM

Ben Soliman

04.2024 - 02.2025

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Operations Head

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