Music (Oud)
Adham Elhady
Market Development Manager
New Cairo
Summary
I'm using my 7+ years of work experience in ABB in diversified roles:
e-sales, commercial planning, consumer promotions, customer focus & experience, etc. Team lead and market manager, to create, communicate and deliver superior customer value in accord with company’s goals and objectives.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Market Development Manager
ABB
01.2023 - Current
- Dynamic and accomplished sales and marketing Professional with 7 years of experience in ABB company.
- Proficient in building strong customer relationships around the region.
- Marketing and developing motion service business across the region.
- Introducing our service portfolio to our end customers through marketing campaigns locally and in Africa.
- Long Experience in identifying and matching customer needs with our motion service portfolio products.
- Managing team of 2 sales support engineers and oversee their day-to-day activities providing guidance and mentoring to ensure high performance levels.
- Conduct regular performance evaluations and provide constructive feedback to team members for continuous improvement.
- Foster a positive and motivating work environment that encourages teamwork and personal development.
- Develop and implement sales strategies to drive revenue growth, expand market share, and enhance customer satisfaction.
- Strong knowledge of ABB and motion service tools, like Sales force, Business online & Drives installed base
- Participating locally in ABB shop project for connecting SAP and ordering tools (OMS, BOL), to ensure an efficient automated order handling in the future.
- Long cooperation with local sales units across the region and the factories SSU's i.e(Finland, Switzerland, Sweden & Italy)
Drives service sales team leader
ABB
11.2021 - 12.2022
- Monthly Preparing and reviewing sales plans and proposing recovery actions when needed short/long term
- Ensure sales mix of drives service portfolio for entire team
- Driving sales efficiency by ensuring adequate selling skills for service sales team members and that the area of responsibility is properly organized and staffed
- Supporting and collaborating with the local team for achieving the yearly budget volume growth.
- Regularly visited customers to understand their needs, address concerns, and build lasting relationships.
- Working out customer specific solutions for their installed base
- Growth customer satisfaction across all segments
- Setting a plan for better support and development in the African market.
- Collaborate across support functions – in a timely and professional manner – to deliver effective and suitable proposals, manage external claims/conflicts and warranty issues.
- Controlling the price scheme for the local market.
Drives service sales engineer
ABB
11.2016 - 10.2021
- Penetrating Oil & Gas market in Egypt and gaining new installed base
- Working out customer specific solutions for their installed base
- Growth and enhance market penetration in Nigeria, Burkina Faso, Tunisia & Sudan
- Cultural diversity by working in different markets
- Growth customer satisfaction
- The ability to develop and manage customer relationships
- Reacting immediately to issues and demonstrating in-depth technical knowledge of products
- Imply more involvement in lead the effort in building channel Partners in Egypt and Nigeria
- Collaborative, solution focused approach and strong written and spoken communication skills
- Preparing and reviewing sales planes and proposing recovery actions when needed (short term/long term), in addition of ensuring sales mix of drives service portfolio
- Closed one of the biggest deals for drives reconditioning with net worth 1.3 MEUR in 2020)
- Utilizing ABB tools for enhancing sales organization, e.g., Sales Force, Business Online (BOL), Order Management System (OMS), Drives Install Base (DIB), MOR & ServIS, LV Drive Configurator
- Deep understanding of Drives Service portfolio and utilizing this knowledge for the customer needs.
Sales engineer
Engineering Petroleum Services
08.2016 - 11.2016
- Sales support & front-end sales engineer for some accounts
- Working in new projects with the oil & gas sector by supplying pipelines and pressure regulators
- Enlarging the company business by finding out new suppliers for the end customer needs.
Education
B.Sc. of Mechatronics Engineering -
German University in Cairo, Faculty of Engineering
09.2015 - 09.2015
Skills
Self-motivatedundefined
Personal Information
Date of Birth: 10/06/92
References
- Steven Koay, MOSE Area sales manager, +971 56 515 5653, steven.koay@ae.abb.com
- Ebram Helal, Global Agreement manager, +201017601413, ebram.helal@eg.abb.com
Training & Courses
· Ignite Leadership skills – in process.
· Negotiation Skills
· Data analyst – ongoing
· Business Writing, November 2019
· Communication Skills, October 2018
· Finance for non-financial people, February 2018
· Time Management, October 2017
· Java
· Assembly
· AutoCAD
· CNC
· Microprocessors
Interests
Paddle Tennis
Football
Squash
Cooking
Timeline
Market Development Manager
ABB
01.2023 - Current
Drives service sales team leader
ABB
11.2021 - 12.2022
Drives service sales engineer
ABB
11.2016 - 10.2021
Sales engineer
Engineering Petroleum Services
08.2016 - 11.2016
B.Sc. of Mechatronics Engineering -
German University in Cairo, Faculty of Engineering
09.2015 - 09.2015
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