Adham Elsayed
Customer Service
Cairo
Summary
Results-oriented professional customer service who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
3
3
Languages
Work History
German Customer Service
Pexely
12.2023 - Current
- Collaborated with team members to improve overall response times and service quality.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Conducted regular performance reviews and provided constructive feedback to peers for continuous improvement.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
German Customer Service Agent
Booking.com
06.2022 - 12.2023
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Improved overall efficiency by providing constructive feedback to peers during team meetings.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Delivered personalized support by tailoring interactions based on individual customer preferences and needs.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
Team Leader
Gochat247
03.2018
- Coached team members in customer service techniques, providing feedback and encouraging them to reach their highest sales potential
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly
- Assessed workloads to meet seasonal fluctuation needs
- Processed 70 daily invoices and billed renewed invoices to clients
- Worked with the management team to implement the proper division of responsibilities
- Recommended new updates to customers, resulting in a 100% in add-on business
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Booking Agent
Travel Era Housing
01.2018 - 03.2018
- Managed a book of 150 clients, resulting in $50 commission per day
- Collaborated with Excellent talent scouts to pursue leads and pitch them on potential representation
- Negotiated essential contract terms such as [aggressive], [nervous] on behalf of clients
- Served as head reporter for USA
- Led daily production meetings and weekly production calls.
Call Center Agent
Souq.com
10.2017 - 01.2018
- Determined customer needs by asking relevant questions and listening actively to the responses
- Actively pursued personal learning and development opportunities
- Answered an average of [120] calls per day by addressing customer inquiries, solving problems and providing new product information
- Answered customer questions about product availability and shipment times
- Placed special merchandise orders for customers
- Learned, referenced and applied product knowledge information
- Communicated with vendors regarding back order availability, future inventory and special orders
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Call Center Agent
Sivvi.com
03.2016 - 10.2017
- Routinely answered customer questions regarding merchandise and pricing
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about upcoming events
- Operated a cash register for cash, check and credit card transactions with 99% accuracy
- Recommended new Products to customers, resulting in a 99% in add-on business
- Answered customer telephone calls promptly and in an appropriate manner
- Built long-term customer relationships and advised customers on purchases and promotions
- Answered an average of 150 calls per day by addressing customer inquiries, solving problems and providing new product information.
Education
Skills
Birthday
09/20/98
Timeline
German Customer Service
Pexely
12.2023 - Current
German Customer Service Agent
Booking.com
06.2022 - 12.2023
Team Leader
Gochat247
03.2018
Booking Agent
Travel Era Housing
01.2018 - 03.2018
Call Center Agent
Souq.com
10.2017 - 01.2018
Call Center Agent
Sivvi.com
03.2016 - 10.2017
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