Adham Fahmy
General Dentist
Cairo
Summary
General Dentist with clinical experience in Egypt in addition to, exposure to the U.S. pharmaceutical market through pharmaceutical telesales. Skilled in patient communication, insurance navigation, and coordinating with physicians to deliver healthcare solutions. Strong background in customer service and account handling, bridging medical expertise with commercial healthcare operations.
Overview
3
3
years of professional experience
3
3
Languages
Work History
General Dentist
The British University In Egypt
10.2024 - 09.2025
- Educated patients on proper oral hygiene practices, leading to improved overall oral health.
- Developed long-lasting relationships with patients by providing compassionate care and addressing concerns promptly.
- Increased patient retention rates by building trust through transparent communication regarding treatment options, risks, benefits, costs involved during consultations.
- Enhanced patient satisfaction with personalized treatment plans tailored to individual needs and preferences.
- Collaborated with dental hygienists and assistants to provide efficient and high-quality care to patients.
- Maintained detailed patient records to ensure accurate documentation of treatment plans and progress.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Collaborated with specialists such as orthodontists or periodontists when necessary for optimal patient outcomes.
Online Business Owner
Garpr Clothing
10.2023 - 06.2024
- Created engaging social media content to increase brand awareness and attract new customers.
- Utilized various e-commerce platforms to broaden audience reach and maximize sales potential for the online business owner resume.
- Optimized product listings with eye-catching images and persuasive descriptions, increasing conversion rates.
- Established strong relationships with suppliers for better pricing and product availability, reducing operational costs.
- Conducted regular competitor analysis to identify strengths, weaknesses, opportunities, and threats within the industry landscape.
- Developed targeted promotions to boost sales during slow periods or seasonal fluctuations.
- Boosted online sales by implementing effective marketing strategies and optimizing website content.
- Monitored industry trends to stay ahead of competitors and capitalize on emerging opportunities.
- Implemented effective time management practices that allowed timely completion of tasks without compromising work quality.
- Managed financial aspects of the business, including budgeting, expense tracking, and tax preparation, ensuring profitability.
Telesales Agent (USA Pharmacy Accounts)
DOCSPERTS
07.2022 - 10.2023
- Engaged with patients across Florida, Texas, and Nevada, supporting access to prescription medications through U.S.-based pharmacy networks.
- Cold-called prospective patients, assessed symptoms, and guided them toward suitable treatments in compliance with USA healthcare practices.
- Built patient trust to securely collect insurance information, ensuring eligibility for coverage, and smooth processing of prescriptions.
- Consistently exceeded patient onboarding targets through trust-building, active listening, and clear communication.
- Collaborated with cross-functional teams (call center, physicians, pharmacy staff) to deliver seamless healthcare solutions.
- Gained firsthand experience in the operational aspects of the U.S. healthcare market, including insurance-driven pharmacy models.
- Delivered tailored explanations of insurance coverage, simplifying complex healthcare processes for patients.
- Acted as the first point of contact between patients and the partner pharmacies in the states to resolve concerns, and ensure a professional, supportive experience.
- Provided empathetic support to patients with chronic and acute symptoms, building long-term trust with pharmacy clients.
- Translated medical and insurance terminology into easy-to-understand language, improving patient decision-making and satisfaction.
- Maintained accurate digital records of patient interactions to support follow-up care and pharmacy reporting requirements.
- Conducted thorough follow-ups with potential clients to maintain engagement levels, resulting in increased conversion rates from lead to sale.
- Enhanced overall efficiency by staying organized, setting realistic goals, and consistently following through on tasks until completion.
- Developed strong rapport with clients by maintaining a professional demeanor and ensuring a positive customer experience in each interaction.
- Navigated challenging situations with clients calmly and diplomatically, preserving relationships while upholding company policies.
- Maintained excellent relationships with supervisors and other stakeholders through open communication channels, contributing positively to team dynamics.
- Monitored personal performance metrics closely, identifying areas of improvement and implementing strategies for continuous growth within the role.
- Recorded and updated customer information in online systems.
- Followed up with customers to solicit further sales.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Set up appointments with interested customers according to schedule availability.
Education
Bachelor of Dental Surgery (BDS) - Dentistry
The British University in Egypt
Cairo 04.2001 -
Diploma of Primary Care Dentistry ( Dip PCD RCSI) - Dentistry
Royal College of Surgeons in Ireland (RCSI)
Dublin, Ireland 04.2001 -
IGCSE, Cambridge -
Emirates Private School
Al Ain, Abu Dhabi 04.2001 -
Skills
Adaptability and flexibility
Customer relations
Critical thinking
Decision-making
Team collaboration
Microsoft Excel
Patient management
Professional communication
Timeline
General Dentist
The British University In Egypt
10.2024 - 09.2025
Online Business Owner
Garpr Clothing
10.2023 - 06.2024
Telesales Agent (USA Pharmacy Accounts)
DOCSPERTS
07.2022 - 10.2023
Bachelor of Dental Surgery (BDS) - Dentistry
The British University in Egypt
04.2001 -
Diploma of Primary Care Dentistry ( Dip PCD RCSI) - Dentistry
Royal College of Surgeons in Ireland (RCSI)
04.2001 -
IGCSE, Cambridge -
Emirates Private School
04.2001 -