Adham Gamal Hassan
-
Https://www.linkedin.com/in/adham-gamal-a91bb181/ | Cairo, Fifth Settlement
Summary
Results-oriented business leader with more than 10+ years of experience in day-to-day business operations management from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
9
9
Certifications
3
3
Languages
Work History
Business Development Team Lead
Uber
01.2024 - Current
- Developed comprehensive sales presentations that demonstrated value proposition to prospective clients effectively.
- Analyzed sales data to monitor performance and inform decision-making processes for continuous improvement.
- Evaluated competitive landscape regularly, staying informed on industry trends to maintain a competitive edge within the market space.
- Collaborated with cross-functional teams to develop strategic plans for company growth.
Fleet Control Tower Operations Lead
PepsiCo
06.2021 - 01.2024
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Monitored supply chain and managed logistics functions for company.
- Performed preventative maintenance and calibration on equipment and systems to prevent malfunctions and work obstacles.
Operations Team Lead
Uber
11.2017 - 01.2021
- Identify mitigation plans when the queue is on the rise, route & follow-up on operational escalations, manage overtime and approve planned leaves, shift schedules and approving timesheets.
- Design and lead training programs. Also, create the procedures and the specifications to follow for the execution of projects in the organization, and specify product requirements for operational success.
- Contribute to strategic plans to improve team performance and KPIs and contribute to emergency management plans when unexpected circumstances occur. Also, reporting to the stakeholders.
- Supervise periodic budgeting for the company's annual financial plan, as well as oversee long term financial goals.
Community Support Representative
Uber
01.2017 - 12.2017
- Develop and deliver measurement and reporting to quantify the impact of projects.
- Communicate the impact of product changes to all internal stakeholders. Also, manage all projects from the initial ideation phase through final execution and global roll-out.
- Partner with Engineering and Product Management to ideate, prioritize, develop and implement improvements to our support products and the overall support experience.
Customer Support specialist
Talabat
04.2016 - 12.2016
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Ambassador
Anchor Associates Group
04.2016 - 12.2016
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
- Ensured that all clients looking to sell or buy were aware of current market conditions, legal requirements, pricing and mortgages.
Senior Sales Representative
Covrex Pool Protection
11.2015 - 10.2016
- Establish and maintain current client and potential client relationships. Also, prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
- Participate in marketing events such as seminars, trade shows, and telemarketing events and provide on-the-job training to new sales employees.
Senior Sales and Marketing Executive
Intergroup
02.2014 - 11.2015
- Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
- Sells products by establishing contact and developing relationships with prospects; recommending solutions.
Enterprise Customer Service
Xceed
10.2013 - 04.2014
- Opens customer accounts by recording account information and maintains customer records by updating account information.
- Maintains financial accounts by processing customer adjustments. Also, contributes to team effort by accomplishing related results as needed.
Sales Representative
Wadi Degla Holding
03.2013 - 09.2013
- Drive new account sales by demonstrating the benefits of the company's products and services and introduce new client business to achieve or exceed monthly targets. Also, generating and retaining clients and following up on clients matters.
- Contact new and existing clients ensuring they receive the highest level of service and ensure an adequate communication system and clients satisfaction with regards to their needs and interests, providing sale representation.
Sales Representative
Metlife Alico
07.2010 - 03.2013
- Present and sell company services to current and potential clients.
- Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made. Also, manage account services through quality checks and other follow-up.
Education
Bachelor's - Information System Technology
Modern Academy
01.2009 - 02.2013
- Operations Management And Supervision
Harvard Business School
12.2017 - 03.2020
Certification
Lean Six Sigma [WB - YB - GB]
Timeline
Business Development Team Lead
Uber
01.2024 - Current
Fleet Control Tower Operations Lead
PepsiCo
06.2021 - 01.2024
- Operations Management And Supervision
Harvard Business School
12.2017 - 03.2020
Operations Team Lead
Uber
11.2017 - 01.2021
Community Support Representative
Uber
01.2017 - 12.2017
Customer Support specialist
Talabat
04.2016 - 12.2016
Ambassador
Anchor Associates Group
04.2016 - 12.2016
Senior Sales Representative
Covrex Pool Protection
11.2015 - 10.2016
Senior Sales and Marketing Executive
Intergroup
02.2014 - 11.2015
Enterprise Customer Service
Xceed
10.2013 - 04.2014
Sales Representative
Wadi Degla Holding
03.2013 - 09.2013
Sales Representative
Metlife Alico
07.2010 - 03.2013
Bachelor's - Information System Technology
Modern Academy
01.2009 - 02.2013
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