Adham Mohamed Abdel Moty

• Working for many travel companies.

Spring tours - Excel travel - Travco Group- Medi Travel - Lady Egypt

• Outlines the responsibilities of leading groups or individuals on tours, providing informative commentary, and ensuring a positive experience for participants. They are responsible for planning itineraries, educating visitors about the history and culture of a place, answering questions, and managing the group's well-being and safety.
• Assisted in the preparation of tour materials including informational handouts, maps, brochures and other documents.
• Provided detailed information to tourists about local attractions and points of interest.
• Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.
• Selected travel routes and sites to visit based on knowledge of specific areas.

• Welcoming guests to the hotel in a polite, friendly and helpful manner.
• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
• Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests.
• Process all check-outs including express check-outs using the hotel's accounting system (Opera 5), resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
• Answering telephone inquiries promptly, professionally and transferring calls on.
• Being a point of contact for guests as if they have any queries, and providing them with the highest service standards.
• Resolve customer complaints by conducting thorough research of the situation and the most effective resolution.
• Keeping up to date on all hotel products, services, pricing and promotional offer.
• Resolving face to face, telephone and e-mail queries quickly and to completion.
• Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained.