Adham Mostafa

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.

.I used to call home owners that are interested in selling properties in the US and offer them price for their properties and negotiating the prices with them.

Getting the deal done and creating contracts to be used in the US and have them signed by the owner of the property using Docusign so we can have the property under our company's name.

• Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
• Led development and execution of strategic plans to meet company objectives, driving team success.
• Reduced turnover rates by implementing comprehensive feedback and support system for team members.
• Implemented new software tools to automate repetitive tasks, enhancing team efficiency.
• I used to do this role on load.

• Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
• Sourced and pre-qualified leads and identified new business opportunities by dialing 200-400 daily outbound calls to build partnerships and achieve sales quota.
• Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
• Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
• Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
• Participated in regular training sessions to continuously improve communication skills and product
• DME, Real estate, Solar fields

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.