Adham Ahmed Ahmed Shalaby
Mobile Network Analytics E2E Senior Specialist
Giza
Summary
Experienced telecom professional with over 10 years of expertise in mobile network analytics, systems integration, and customer experience across multiple generations (2G/3G/4G/5G). Skilled in E2E performance monitoring, incident management, tools deployment, and advanced analytics. Recognized for leading strategic projects and providing technical leadership in cross-functional teams.
Overview
11
11
years of professional experience
8
8
Certifications
5
5
years of post-secondary education
Work History
Mobile Network Analytics E2E Senior Specialist
Vodafone Egypt
09.2022 - Current
- Leading E2E performance monitoring across mobile generations using tools like Smartcare, NetPerform, INET, Splunk & Netscout.
- Detecting & handling global/national incidents including VoLTE and CS failures with impact analysis and high-level reporting.
- Leading the “Latent Demand” project to identify underserved areas by analyzing KPIs, site availability, and customer complaints.
- Prioritizing rollout decisions using smart filters (high-value Tier 3 customers, full service loss, site priority).
- Providing deep incident root cause analysis, e.g., in cases like major CFR spikes during Ramadan due to datacom issues.
- Collaborating with the GeoCluster squad as the product owner to lead analytics sprints.
- Monitoring national & international roaming indicators (e.g., location updates, steering) using RIA tools.
- Creating tailored Splunk dashboards for network KPIs and strategic decisions.
- Generating daily reports on KPI trends & anomalies, supporting proactive maintenance.
- Communicating with upper management on outages and improvement initiatives.
Tools and Systems Specialist – Customer Experience
Vodafone Egypt
02.2019 - 09.2022
- Led integration of major analytics tools (Huawei Smartcare, INET, NetPerform, Netscout).
- Managed the INET passive probing system, including probe/server configurations, mediation (datacast), and data forwarding.
- Administered applications like TOUCHPOINT (CS analysis), IPI (tracing & proactive KPIs), and RIA (roaming indicators).
- Owned full lifecycle of NetPerform system from installation to patching coordination.
- Handled system vulnerabilities, server health checks, and IT/vendor alignment.
- Supported KPI accuracy, correlation logic, and visibility for all mobile services.
- Diagnosed and resolved VIP complaints using trace analysis and CDR insight.
- Created real-time dashboards for service loss, signal strength, and throughput monitoring.
- Planned capacity expansions based on traffic and usage analysis.
- Maintained high system availability and aligned releases/updates with IT security.
Network Solutions Engineer – Coverage Complaints Team
Vodafone Egypt
01.2016 - 01.2019
- Handled all customer coverage complaints (individual, corporate, VIP).
- Analyzed KPIs and alarms on serving sites to assess network quality.
- Scheduled and followed up on field visits to customer premises.
- Decided on indoor solution feasibility (repeaters, micro cells) based on signal levels.
- Interfaced with radio team to propose tuning solutions where applicable.
- Used ENIQ, Remedy, Desktop Intelligence for performance & visit reporting.
- Delivered successful VIP case resolution (e.g., rooftop antenna install for Vodafone director).
- Maintained high responsiveness and coordination across regional teams.
- Reduced average resolution time by optimizing diagnostics and visit strategy.
- Contributed to improving NPS score through personalized complaint handling.
Planned Activities Engineer (Shift Based Role)
Vodafone Egypt
01.2015 - 01.2016
- Monitored network sites before/during/after planned maintenance activities.
- Halted and reactivated sites as per maintenance schedules.
- Verified alarm status and functionality post-activity.
- Ensured no new service-affecting alarms were triggered after intervention.
- Enforced strict adherence to maintenance window; escalated via Remedy for delays.
- Issued TT for activities exceeding allowed time, flagging full site outages.
- Maintained communication with field teams, vendors, and NOC.
- Reported activity compliance and alarm trends on daily shift logs.
- Assisted in capacity planning by correlating maintenance impact with site importance.
- Supported continuous improvement in the planned works process.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Helwan University
Helwan, Egypt 09.2009 - 06.2014
Skills
Analytics & Monitoring Tools: NetPerform, Smartcare, INET, Netscout, ENIQ, Splunk, TOUCHPOINT, IPI, RIA
Certification
LTE Optimization – Advanced LTE tuning and troubleshooting
Other Relevant Skills
- Strong analytical mindset and attention to detail
- Project coordination and vendor management
- Effective communication with cross-functional teams
- Self-motivated with excellent time management
- Adaptive to fast-paced telecom environments
Timeline
Mobile Network Analytics E2E Senior Specialist
Vodafone Egypt
09.2022 - Current
Tools and Systems Specialist – Customer Experience
Vodafone Egypt
02.2019 - 09.2022
Network Solutions Engineer – Coverage Complaints Team
Vodafone Egypt
01.2016 - 01.2019
Planned Activities Engineer (Shift Based Role)
Vodafone Egypt
01.2015 - 01.2016
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Helwan University
09.2009 - 06.2014