Adham Tawfik
Graduated
Giza
Summary
My name is Adham Tawfik. I am 22 years old. I am graduated from AAST Business Administration Cardiff Metropolitan University, majoring in marketing and minoring in E-commerce. I finished my trainings at Banque Du Caire, CIB bank, QNB bank, and Khazna Tech Company. Also, I have finished financial track course, HR course, CV and writing skills course.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of post-secondary education
3
3
Certifications
Work History
Customer Service Representative
HSBC
Cairo , Cairo Governorate
05.2024 - 08.2024
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
BBA - Business Management
Beverly Hills International School
Sheikh Zayed City 09.2019 - 10.2023
Skills
HTML
Account updating
Office Word
PowerPoint
ERP SYSTEM
Customer Service
Active Listening
Microsoft Excel
Building rapport
Product Knowledge
Call Management
Certification
ONYX ERP Financial track
Additional Information
HSBC: Customer service representative.
Militarystatus
Exempted
Maritalstatus
Single
Graduationyear
2023
Personal Information
Date of Birth: 09/07/2001
Training
- Banque Du Caire, 06/07/2021, 08/08/2021
- QNB, 01/09/2022, 29/09/2022
- CIB, 07/2022
- Khazna Tech Company, 12/09/2021, 23/09/2021
- Bank Note (financial consulting), 12/2023, 03/2024
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Customer Service Representative
HSBC
05.2024 - 08.2024
BBA - Business Management
Beverly Hills International School
09.2019 - 10.2023
ONYX ERP Financial track
ONYX ERP Human resources
CBE Banks and Startups Relationship
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